Smoothwall NG Database Server stopped

[Fonz_Valo]

Hi all,

 

Today when i logged into the web interface for our Smoothwall Network Guardian I was greeted with a nasty red cross by database server and upon viewing the systems logs I receive the following message:

 

"smoothwall Unable to connect to the database to run reports, or insert new information"

 

Can anyone shed some light on this for me? It was working fine until today, we are fully patched up if that helps

 

Thanks alot guys

[Fonz_Valo]

I need to add that I can not access the "optimize database" option as under the "database backup" section I receive an error stating:

 

"Error - Unable to connect to the database system, please review settings"

 

Can anyone please advise on this as I'm completely stuck for ideas

[john]

I'd suggest you give the support guys a call to get them to look at it (sorry Tom is over in Denver doing the Smoothwall stand with ZH and Dos_Box from here) so that is probably the quickest way of getting it sorted. I would guess, but await Tom murdering me when he does see this, that it won't optimise as it isn't started as its failed.

[linkazoid]

I had the same problem after updating. I created a ticket and it was fixed by Anton within the hour!

 

Michael

[Dos_Box]

(This is Tom Disguised as Dos_Box - sorry Chris!) - echo the idea of calling support- also check disk space on the log partition (should say on the dashboard)

 

Tom (in Denver, on-stand)

[john]

(This is Tom Disguised as Dos_Box - sorry Chris!) - echo the idea of calling support- also check disk space on the log partition (should say on the dashboard)

 

Tom (in Denver, on-stand)

 

How does it feel to be a God Tom? (not that we in my place don't already respect you and the team as a God!, say hi to Claire for us as well )

[Fonz_Valo]

Thanks guys, I'll log a call with the support team now

[Fonz_Valo]

Problem now resolved

 

A big thank you to Chris at smoothwall for helping me with this, I don't know if he uses these boards but, still a big thanks to him

[john]

Problem now resolved

 

A big thank you to Chris at smoothwall for helping me with this, I don't know if he uses these boards but, still a big thanks to him

 

Glad you got it sorted The Chris's at support, like all of them down in Sunny Southampton are Brilliant!

[SuperCrazyMark]

If you connect to your Smoothwall via putty and type:

 

/usr/bin/smoothwall/pg_helper.pl

 

It will start the database for you...