Dell Server Warranty Advice

[farquea]

I have recently become IT Manager and all our Dell server warranty is up this year. I've spoken with Dell and they have sent me through a quote of the cost to renew everything for 1 year and it comes to a staggering £11,000! Now we have had a couple hard drives fail in the past year and replaced but definitely not 11 grands worth!

 

So i was wondering if anyone could suggest an alternative as the school will want to know what we have in place instead as i'd be a bit worried of our SAN failing or a DC going down which is a bit more serious than a failed hard drive.

[FN-GM]

11 grand must be a mistake. You could buy a new server with 5 year warrenty easily for that.

[Haptic]

we will happily offer you a comparison quote for the warranty , we are dell resellers and usualy can make you some fantastic savings against dell themselves,

 

[email protected]

Edited June 14, 2012 by Dos_Box

[localzuk]

I'm guessing that quote isn't for a single server?

 

How old are the machines? After about 4 years, warranty prices will shoot up, as availability of the older components will be lower and therefore they'll cost more to source for the warranty provider.

[farquea]

it includes 10 servers, SAN, Tape drives and the PowerVault backup server we have is £1300!

[localzuk]

it includes 10 servers, SAN, Tape drives and the PowerVault backup server we have is £1300!

 

How old are these machines? 3 years? 4?

[farquea]

everything except 2 servers were bought in 2007. the 2 servers were bought in 2005

[localzuk]

everything except 2 servers were bought in 2007. the 2 servers were bought in 2005

 

To be brutally honest, that price for a 1 year warranty on that many devices, all being 3 years or more old is not that bad IMO.

 

Personally, I wouldn't bother with the extended warranty, instead sourcing the parts if things break, and scheduling the replacement of all that equipment over the next year or 2.

[zag]

I don't see why anyone bothers with warranties on servers.

 

Just buy a load of spare parts and a couple of "shadow" machines with the same spec as live ones.

 

I would much rather repair stuff myself than trust some no name engineer to do it.

[richardp]

All I can say is that if you have no warranty on your Dell hardware if you need their help you will find it hard to get it without signing a blank cheque. I needed a replacement raid card for a poweredge2850 last year and just wanted them to answer a question about a long scsi cable, spent 45mins on the phone being passed from person to person to finally be told that as I had no warranty and was not an enterprise customer they would not answer my question!!!

 

Richard

[SYNACK]

I don't see why anyone bothers with warranties on servers.

 

Because warrenties are vastly cheaper than buying two complete backup machines and give better protection.

[wesleyw]

Call CCS Media ask for a guy named Jonathon Buxton he'll quote you for warranties for those servers they won't be with Dell directly but they'll be with a partner. Old Birdholme House, Derby Road

Chesterfield, Derbyshire, S40 2EX, t: 01246 200 200, I'm looking to use them for me older Dell boxes that have just run out of warranty.

 

 

Wes