Technician costs

[Number6]

I'm actually quite shocked at some of the charging levels on here. Less than £10 an hour?

 

I feel suddenly quite well off.

[ba9ag]

Me too, that sounds like a very low amount for the work. You'd have to assume that it's not just term time employment or that works out to be approx £14k a year. Add to that free, no obligation trials and the fact that most technicians have either a degree, mcsa, a+ and other courses....

 

Please note, this isn't a put down in any way, I'm just surprised.

[witch]

Me too, that sounds like a very low amount for the work. You'd have to assume that it's not just term time employment or that works out to be approx £14k a year. Add to that free, no obligation trials and the fact that most technicians have either a degree, mcsa, a+ and other courses....

 

Please note, this isn't a put down in any way, I'm just surprised.

 

Yeah, it is a bit shocking, yes I do have lots of qualifications and yes, it is term-time only work....No, it isn't much money.

Suited me at the time due to children at school etc but now, with university for all three I need a bit more money. Would be nice not to have to take holidays in school hols either.

Having said that, salaries for IT techs around here are not great - my brother-in-law does the same job as I do at the local hospital, and although he earns a bit more, it isnt good. He doesn't have any responsibility for AD or equipment though, so maybe I should start looking

[Number6]

Yeah, it is a bit shocking, yes I do have lots of qualifications and yes, it is term-time only work....No, it isn't much money.

Suited me at the time due to children at school etc but now, with university for all three I need a bit more money. Would be nice not to have to take holidays in school hols either.

Having said that, salaries for IT techs around here are not great - my brother-in-law does the same job as I do at the local hospital, and although he earns a bit more, it isnt good. He doesn't have any responsibility for AD or equipment though, so maybe I should start looking

 

If it were me I would. I get much more than your hourly rate and it's full time including school hols (this is both a plus and a minus point on occasions though).

[SimpleSi]

My schools get charged £2200/year for each 3 hour session they have.

 

This charge is made up of my salary, the on-costs (Pension, NI, county council admin costs), my car mileage costs (£100-150/month) and a budget of £80/school for bits (cables/mice balls etc).

 

(One school pays me and charges the others in the cluster at no-profit to themselves)

 

I would consider this to be at the bottom end of possible ICT Support costs.

 

(I know other techs in nearby clusters are being charged out at £3500/day but those techs don't respond to urgent requests and don't get car mileage or a budget for bits )

 

If employing a commercial firm (Who aren't using the support charges as a means of getting more lucrative installation jobs ) then they'd need to add their profit margins onto that so £3400 looks quite a reasonable charge.

 

£4500 is not bad either if your getting fully qualified people with a good backup team - my schools just get me

 

regards

 

Simon

[waldronm2000]

This discussion has been very useful, as I'm currently working on pricing a support offer to schools. Our offer would have 3 levels of service: bronze, silver and (rather predictably) gold, as follows...

 

Bronze: Helpdesk facility with remote support; liaison with email providers; cache management; brokerage for ICT procurement, training and disposal; general help and advice.

 

Silver: As bronze, plus ICT Technician onsite one day per week; remote router & switch support; remote server backup; secure ICT disposal; discounted training and certification exams; secure remote access for staff; learning platform administration.

 

Gold: As silver, plus laptop backup and encryption, E-Safety monitoring, AD management, Exchange management.

 

I guess the main element of this is the technician on site one day per week, and the rest is just add-ons. Anyone have any thoughts as to what we should be charging?