Help desk

[Face-Man]

I know this has come up before but I'm lazy and I can't find it (search for help desk and you get over 2000 threads). But can anyone recomend an electronic teacher freiendly system for logging tasks preferable webbased. I've had a quick look at http://www.zoho.com/ and it looks quite good but would like personal recomendations... as I'm struggling to get an intray big enough for the paper system.

[MkII]

for laziness that has to be the best alternative!

 

I did a comparison chart

 

I'd recommend Liberium if you want to run it on a windows server, or one||zero a linux server.

[plexer]

Your link goes to php database demo page???

 

http://www.designdetector.com/archives/04/10/FlatFileDatabaseDemo.php

 

Ben

[MkII]

Oops! try this one:

 

http://www.edugeek.net/index.php?name=Forums&file=viewtopic&p=38825#38825

[6Foot2]

We use Cerberus. It is web based. We have an earlier version than the one they are touting now, but it does the job for me. Web link: http://www.cerberusweb.com

[wesleyw]

GLPI here! After writing something similar as a topic this works really well for auth off an IMAP server! Great if you use PHP MYSQL and want it available to the outside world! Liberium is a bit more of a pain to get working like that unless you only use the DB auth instead! Both are easy to setup though and I've used Liberium (until now) since 2002.

 

GLPI

 

Wes

[Ravening_Wolf]

We currently use something from Ilient which includes an asset database too. Nice!

[Xiol]

I will shortly be rolling out eSupport. Definately the best I've seen so far, though it does cost a bit of cash.