Shockwave Player player error

[leics_Tech]

Hi Everyone

 

First time on here so bare with me!

 

Just wondered if anyone could help. I work in a school that has got an RM CC4 network installed. I'm quite impressed with it to be honest, but I'm having one problem that is driving me nuts!!

 

When a child logs in a loads certain websites that uses shockwave player, for example word stars on the BBC schools website, it asks to install shockwave player and the compatability components. This fails as they can't be installed. Running the same website in Administrator, or SystemAdmin, loads the files then the website is fine back in pupil. But I can't do that on every website and every computer!! I've contacted RM but they haven't got an answer either.

 

This is what i have done;

 

1. installed the latest version of Shockwave player

 

2. Uninstalled all versions of the shockwave player from the computer and reinstalled the old version

 

3. Transferred the Xtras (which is Located in C:\Windows\System32\Adobe\Shockwave11) files from one that machine that it does work on to another.

 

4. Checked registry settings on the sever, nothing seems to work here.

 

I'm at a dead end. Any help would be much appreciated.

[elsiegee40]

On the affected machine, log on as administrator and go to this website: Flower

 

Running it will install the missing component.

 

PITA, I know. I have a very small network, so am able to do this machine by machine if necessary (and I had to last October ), but know it's a problem if you have a larger network

[leics_Tech]

On the affected machine, log on as administrator and go to this website: Flower

 

Running it will install the missing component.

 

PITA, I know. I have a very small network, so am able to do this machine by machine if necessary (and I had to last October ), but know it's a problem if you have a larger network

 

 

Thaks for the reply.

 

I tried it and this has worked, cheers. I was hoping that there was another sort of fix. But as long as it works then the teachers will be happy!!

 

Would this solve the issue on other sites?

[Edu-IT]

That's a good little game too!

 

Thanks for this. Not had it reported here but actually there's a missing component here too, so I guess when the time comes that it is noticed the fix is ready.

[elsiegee40]

Thaks for the reply.

 

I tried it and this has worked, cheers. I was hoping that there was another sort of fix. But as long as it works then the teachers will be happy!!

 

Would this solve the issue on other sites?

 

It has for me!

 

It invariably seems to be the BBC website that notices it first

[pete]

Apply for a free licence to distribute the .msi it includes all the components. The .exe installer doesn't include them.

 

https://www.adobe.com/cfusion/mmform/index.cfm?name=distribution_form&pv=fp

 

Caveat: test them beforehand. Adobe have an occasional habit of producing a shoddy .msi.