MyMail

[mcloum]

Any updates on when the MyMail server will be backup?

[mwalpole]

We installed new hard disks in the faulty server yesterday, on behalf of Netmedia. They are in the process of software installation to them and we hope that it will be up and running very soon.

 

Marc

[mcloum]

Is there a time scale on this?

 

We have been without email since roughly boxing day now. this is obviously causing me some grief from staff and in particular the principal, we cannot function properly without emails.

 

Is there a backup system we could use?

[ayoward]

Hopefully today. We have been hampered by a few things here. Firstly access to our data centre between Christmas and New Year. Secondly awaiting replacement hardware parts from HP and thirdly, what first appeared to be a hardware issue (which has been resolved) now looks like it is software and the particular server in question may need to be rebuilt.

 

I don't know enough about Netmedia systems to tell you about any workarounds or other means of getting to the data.

 

We are endeavouring to restore services between us (Netmedia & YHGfL) as soon as possible.

 

Regards,

 

Andrew