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Posted

We have the following issue:

 

We have Windows XP SP3 on our clients, with Office 2007 Professional.

They connect to different print servers, wich we installed with Windows 2008 R2.

 

When a user opens an excisting Excel Document and he wants to print it and he takes a look at the print properties, he sees the following: Send True Type as Bitmap -> Disabled.

This option needs to be on Enabled.

 

I already set this setting on the print server. When ik take a look in Windows -> Printer Properties of that printer, the setting is correctly enabled, also when I open a new document in Excel and take a look at the print properties this setting is enabled, but when I open that specific document the setting is Disabled. This user has more documents with this problem.

 

It seems that the document contains printer settings, my question: Is there a way to reset these printer settings to the default windows settings?

 

Regards

 

Leon

Posted

Hi

Ohh joy, one of the things that drives me mad with Office is the fact excel, word etc all store printer info in the files.

The simplest solution we have found is to rename the queue as that seems to break the prior settings stored in the file as the queue does not exist anymore.

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