round2it Posted August 20, 2009 Posted August 20, 2009 Currently i have around 70 pcs that have been fine for months but now when you click on the IE7 icon it creates a shortcut to ie7. has anyone found a fix for this as the only way i have found to get rid of the problem is to flatten the machines. we have mandatory profiles here and it also affects the administrator level on the pc (no Profile) any help would be much appretiated. Cheers.
robk Posted August 20, 2009 Posted August 20, 2009 There is a reg key to fix that. Don't have it to hand but it does exist on google. Hopefully someone can put a link on here shortly.
Michael Posted August 20, 2009 Posted August 20, 2009 That's strange. This only happens when you've installed IE7 and it requires a reboot to complete installation. I believe it happens with IE8 too.
round2it Posted August 20, 2009 Author Posted August 20, 2009 but the machines have been fine for 5-6 months why now does it reer its ugly head if i create a shortcut to ie7 manually it works no problem but the icon created by windows itself just creats a shortcut. Anyone else got a solid fix for this? Thanks for the quick reply guys.
6Foot2 Posted August 20, 2009 Posted August 20, 2009 I have seen this for IE7 [only] Not sure what cured it as I was working on another issue and in solving that the IE7 'Create Icon' problem went away. Would be interested to find out what causes it/cures it in case it comes back. Thanks.
mullet_man Posted August 20, 2009 Posted August 20, 2009 IIRC we had this when we first deployed IE7 via WSUS on a few machines, logging in as admin user and running IE seemed to fix it. Its going back a while but am pretty certain this is the same problem we had, could be wrong though. Ste.
round2it Posted August 20, 2009 Author Posted August 20, 2009 remove ie7 and the problem goes away reinstall the problem is backargghhhhhhhhhh anyone got an ideas as to what it could be. gonna try sp3 and see if that helps also need to try sfc but for it to affect all these machines it is weird D
round2it Posted August 20, 2009 Author Posted August 20, 2009 that is going to be my next thing to try tomorrow. just a thought but im wondering if sophos av has something to do with this
Michael Posted August 20, 2009 Posted August 20, 2009 just a thought but im wondering if sophos av has something to do with this I have machines running with Sophos + IE8 and no problems. Does the problem happen in Safe Mode with Networking? What about alternative browsers (as an experiment) such as Firefox 3?
round2it Posted August 20, 2009 Author Posted August 20, 2009 firefox runs fine its just seems to be that the action of double click is set to create shortcut instead of open thanks again for all your replies. dont feel so alone now.
goodhead Posted August 20, 2009 Posted August 20, 2009 I've had this problem appear on our ISA server as well as my office pc. I was running ie7. I upgraded to 8 and that sorted it. There is a fix out there, cos i used it on the isa. Just can't rememeber where i got it sorry. If some 1 finds it, perhaps add to forum downloads section.
round2it Posted August 20, 2009 Author Posted August 20, 2009 sorry it creates the shorcut in safe mode also. looks like im gonna have to warm up the ghost cast server
Michael Posted August 20, 2009 Posted August 20, 2009 The only other thing I can think of is old toolbars/plugins. Sometimes some older applications such as Adobe Reader can come complete with an old version of Google Toolbar (for example). In a few rare situations I have seen it pretty much stop IE working correctly until it's uninstalled from Add/Remove Programs. I'd be careful if you're going to apply XP SP3. If you have IE7 or IE8 installed, then apply SP3, you cannot uninstall IE7 or IE8. If you install XP SP3, then IE7 or IE8 on top you can still uninstall it this way around!
PiqueABoo Posted August 20, 2009 Posted August 20, 2009 Interesting.. what does the context menu look like? If you r-click it do you have Open Home Page on the menu? If so is that or Create Shortcut in a bold font? If Open Home Page isn't right on that menu then it's likely that you've got a broken/missing set of shell open reg settings under some ugly GUID in HCR\CLASSID. [Don't have an IE7 to hand so I can't help with the GUID]
googlemad Posted August 20, 2009 Posted August 20, 2009 I have a fix at work somewhere, I believe it involves 'reinstalling' the Windows Update stuff by running a few commands. Will try and see if I still have it kicking around somewhere tomorrow 1
round2it Posted August 20, 2009 Author Posted August 20, 2009 It would be much appretiated if you could spare the time thankyou Time to stop thinking about this and go watch some tv.
Cache Posted August 21, 2009 Posted August 21, 2009 I'd be interested to see the fix because I had this same issue a while back, made a couple of changes to the registry as suggested by another site I found googling the issue and that part fixed it but something else wasn't working, can't remember what now. I then did something else, might have been sfc but I can't remember now, but after whatever it was rebooting the machine then killed it with a missing system file so ended up just rebuilding it.
googlemad Posted August 21, 2009 Posted August 21, 2009 Make a batch file out of this and run it, if you can uninstall IE7 / IE8 first then do so, then reinstall it through updates echo off ECHO This batch file will register the Windows Update files. Run this if updates are failing to install. PAUSE regsvr32 wuapi.dll regsvr32 wuaueng1.dll regsvr32 wuaueng.dll regsvr32 wucltui.dll regsvr32 wups2.dll regsvr32 wups.dll regsvr32 wuweb.dll Not 100% sure if this will fix the issue but I'm sure it did on the batch of machines we had with this problem!
round2it Posted August 21, 2009 Author Posted August 21, 2009 followed your instructions uninstalled ie7 rebooted ie6 icon works fine run the batch file to regeister mentioned items reinstalled ie7 problem is back again when i right click on the icon i get create shortcut delete rename properties where has the open command gone. url file association seems to be broken also but it is fine under ie6 this is driving me crazy im in 2 minds just to reimage all the pcs(what a job thats gonna be)
googlemad Posted August 21, 2009 Posted August 21, 2009 Quick Google, put this into a text file and save as a .reg file then run it Windows Registry Editor Version 5.00 ; This Reg fix will fix the Internet exporer's desktop icon. [-HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}] [HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}] "InfoTip"=hex(2):40,00,73,00,68,00,64,00,6f,00,63,00,6c,00,63,00,2e,00,64,00,\ 6c,00,6c,00,2c,00,2d,00,38,00,38,00,31,00,00,00 "LocalizedString"=hex(2):40,00,73,00,68,00,64,00,6f,00,63,00,6c,00,63,00,2e,00,\ 64,00,6c,00,6c,00,2c,00,2d,00,38,00,38,00,30,00,00,00 [HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\DefaultIcon] @=hex(2):73,00,68,00,64,00,6f,00,63,00,6c,00,63,00,2e,00,64,00,6c,00,6c,00,2c,\ 00,2d,00,31,00,39,00,30,00,00,00 [HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\InProcServer32] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\ 64,00,6f,00,63,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,00,00 "ThreadingModel"="Apartment" [HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell] @="OpenHomePage" [HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage] @="Open &Home Page" "MUIVerb"="@shdoclc.dll,-10241" [HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command] @=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,20,\ 00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,72,00,6e,00,\ 65,00,74,00,20,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,5c,00,69,\ 00,65,00,78,00,70,00,6c,00,6f,00,72,00,65,00,2e,00,65,00,78,00,65,00,22,00,\ 00,00 [HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\ShellFolder] "Attributes"=dword:00000024 "HideFolderVerbs"="" "WantsParseDisplayName"="" "HideOnDesktopPerUser"="" 1
round2it Posted August 21, 2009 Author Posted August 21, 2009 I tried that first and it failed to rectify the problem but i was clutching at straws so i did it again and it fixed the problem just to mention everyone installing ie8 fixed the issue but i did notice that outlook web access asked for the username and password of the user which did not happen in ie6 or 7 but hey let me get this problem sorted out. Thankyou again I did google the problem for hours and i did see the mentioned fix but it did not work first time i am going to test it on all the other machines and i will post my results. D
round2it Posted August 21, 2009 Author Posted August 21, 2009 BTW the icon changes back to the IE6 version (who cares) but i know some end users complain is anything is different tested on three machines and it works perfectly rest of the day fixing this i need to test all the machines so i think i will do it manually.
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