Help desk and Inventory software (again sorry)

[budgester]

@Ric_ Yeh

SysAid (again ):

the agent is installed on the computer of the end user. It can be installed on any computer running on Windows 9x, Windows NT, Windows 2000, Windows XP, Linux, or Solaris.

With IRM being LAMP you'd assume it would work on a wide client base. Can't find it on thier webbie tho' so that one remains a mystery. I found no reference of any other H/W::S/W inventory tools on any of the other systems webbies.

 

Yup, we need to update the documentation.

 

Currently IRM works on

 

OS - Windows, *nix, Mac.

Web Server - Apache IIS, basically anything with php support

DB - Currently on MySQL :-(

 

We are in the process of connecting up with OCS Inventory.

[MkII]

Thanks budgester - i'll update *anytime now*

[MkII]

Setting up SysAid today - ran into a few problems but support seems comprehensive - I was talking to thier support desk in 5 minutes after adding them as an IM contact, very helpful. [i'm unable to gather client details [only interested in the inventory side right now]].

 

Noticed reading thier documentation further that the automatic AD integration is only available as part of the purchased product - so have updated the matrix.

[edie209]

Mark I had this problem with client details and it turned out that i had not set the port correct I tried port 80 and it works like a charm

[MkII]

Ah right - will give that a try - Cheers

[woody]

Set up sysaid yesterday. Simple install. No messing around with sql - it's all done for you. We are going to go with this. It's just a shame you can only have two administrators on the free version. However, if it performs well, there might be an argument for purchasing full package.

 

I like the way you can customize pretty much all of it without any advanced knowledge (suites me fine). I think the documentation could have been a little more indepth but most stuf is self explanitary.

 

I can't seem to get the SMS messaging to work though, and I think our ISP has blocked the script on the Ilient website that is used to register for free help. I will have to ring and ask them to register me on the phone.

 

Has anyone else got SMS to work?

[MkII]

Don't you have messenger woody? add them as [email protected]

[woody]

Right, didn't realise I could do that! Thanks