marktoulson Posted March 29, 2009 Posted March 29, 2009 i have just started working at a school and they use Eclipse 2 when i try and log in to add new books to the system i cant because i dont know the password when the old librarian left one of the puipls in the school was told the password and then it got changed now i have come into the school and i cannot do anything till i can log in does anyone have any idea on how the librarian password can be changed
Quackers Posted March 29, 2009 Posted March 29, 2009 I would suggest giving Microlib a call, they are normally good support wise. I'm sure there must be some backdoor into it for this kind of scenario.
marktoulson Posted March 30, 2009 Author Posted March 30, 2009 i would give them a call but i have been told that we have no help desk cover anymore so i dont know what to do now
Edu-IT Posted March 30, 2009 Posted March 30, 2009 They might be willing to help you out if they can provide a solution over the phone and not actually have to do any work to your database or anything? I'm not sure how they work. Other than that I guess you could ask somebody who does have a contract to ask or renew yours. Going to be far easier than reinstalling!
marktoulson Posted March 31, 2009 Author Posted March 31, 2009 i emailed them and asked them about this problem and they just send an email back saying we are unable to help you as you dont have a helpdesk subscription
linkazoid Posted March 31, 2009 Posted March 31, 2009 Hopefully someone on Edugeek has a Subscription, wonder if they would phone and ask.. Unfortunately we use heritage.. So no help. Michael
JJonas Posted March 31, 2009 Posted March 31, 2009 I think there is a master password our librarian is not in at the moment. I will ask later on today(by 9.30)
marktoulson Posted March 31, 2009 Author Posted March 31, 2009 ok i will let you know as soon a i have tried it
tomscaper Posted March 31, 2009 Posted March 31, 2009 On the cd we have a file called pwdReset.exe, i assume this can reset the password i can email you it if u pm me with ur address.
marktoulson Posted March 31, 2009 Author Posted March 31, 2009 thank you JJonas the pm you sent has worked thank you everyone for your help:D
theJonson Posted March 30, 2011 Posted March 30, 2011 Any change of somone PM'ing me the default admin password for Eclipse.net as well, we seem to of locked our selves out and the Librarian is away for the next few weeks.
Edu-IT Posted March 30, 2011 Posted March 30, 2011 Any change of somone PM'ing me the default admin password for Eclipse.net as well, we seem to of locked our selves out and the Librarian is away for the next few weeks. Sent it to you.
spuddle Posted January 16, 2013 Posted January 16, 2013 Hi Guys, Here we are a year or two on and have got the same problem i.e. need default p/w. Trying to reconnect to d/b but passwords not working. Tech who did original install has moved on but management want d/b reconnected. Any chance of a PM?
Edu-IT Posted January 16, 2013 Posted January 16, 2013 Are you able to contact MLS Support? They can tell you how to reset it. Or their is an article on their support site about how to do it.
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