Eclipse - user problems

[marktoulson]

i have just started working at a school and they use Eclipse 2

when i try and log in to add new books to the system i cant because i dont know the password

 

when the old librarian left one of the puipls in the school was told the password and then it got changed now i have come into the school and i cannot do anything till i can log in

 

does anyone have any idea on how the librarian password can be changed

[Quackers]

I would suggest giving Microlib a call, they are normally good support wise. I'm sure there must be some backdoor into it for this kind of scenario.

[marktoulson]

i would give them a call but i have been told that we have no help desk cover anymore so i dont know what to do now

[Edu-IT]

They might be willing to help you out if they can provide a solution over the phone and not actually have to do any work to your database or anything? I'm not sure how they work. Other than that I guess you could ask somebody who does have a contract to ask or renew yours. Going to be far easier than reinstalling!

[marktoulson]

i emailed them and asked them about this problem

and they just send an email back saying we are unable to help you as you dont have a helpdesk subscription

[linkazoid]

Hopefully someone on Edugeek has a Subscription, wonder if they would phone and ask..

 

Unfortunately we use heritage.. So no help.

 

Michael

[JJonas]

I think there is a master password our librarian is not in at the moment. I will ask later on today(by 9.30)

[JJonas]

Mark: I sent you a pm. Let us know if it works

[marktoulson]

ok i will let you know as soon a i have tried it

[tomscaper]

On the cd we have a file called pwdReset.exe, i assume this can reset the password i can email you it if u pm me with ur address.

[marktoulson]

thank you JJonas

the pm you sent has worked thank you everyone for your help:D

[theJonson]

Any change of somone PM'ing me the default admin password for Eclipse.net as well, we seem to of locked our selves out and the Librarian is away for the next few weeks.

[Edu-IT]

Any change of somone PM'ing me the default admin password for Eclipse.net as well, we seem to of locked our selves out and the Librarian is away for the next few weeks.

Sent it to you.

[spuddle]

Hi Guys,

Here we are a year or two on and have got the same problem i.e. need default p/w. Trying to reconnect to d/b but passwords not working. Tech who did original install has moved on but management want d/b reconnected. Any chance of a PM?

[Edu-IT]

Are you able to contact MLS Support? They can tell you how to reset it. Or their is an article on their support site about how to do it.