printing error - remote downlevel download

[rocknrollstar]

Hi, I am getting very strange things happening with our printers on our win2k server and xp client network. Things not printing correctly, things printing small, loads of apparently random sheets printing gibberish (100s of them).

 

On investigation into the printer queues, I notice that our Panasonic photocopier (which we can print to from the network) keeps flashing up the document 'Remote Downlevel Printing', with status Spooling. The owner comes up as either 'Marnel-38104374$' or 'Marnel-01E7B486$' (which I can't figure out which users this actually relates to).

 

The document reappears every 2 seconds, but showing the alternate user as the owner.

 

I've tried starting and stopping the printer queue, restarting the server, as well as searching the net for any solutions. Stuff comes up about printing from dos as an issue on lpt1, but I can't think what would have been printed from dos. McAfee anti-virus shows nothing either.

 

The event viewer log records a record in the system log section, with source being print. The Information for each record shows ''Document 688, Remote Downlevel Document owned by MARNEL-38104374$ was deleted on Panasonic Photocopier. ".

 

Nothing noticeable has changed on the network over the past few days.

 

Any ideas or suggestions would be gratefully recieved!

[matt40k]

Try Postscript (or PCL6) drivers.

[contink]

Are all the prints going to the copier to print then?

 

I'd find it pretty odd that the copier should be picking up the jobs for other printers but if it is I'd question whether the port settings are correct on the printserver.

 

I'd take a long hard look at drivers for everything and consider putting the panasonic on a different server to handle its load and see if that helps at all.

 

Sounds mighty odd though.

[sparkeh]

Hmm two things spring to mind

 

1. I think this can be caused by the funlove virus. But I see that McAfee says all clear. Worth another check though I guess

 

2. Check your WINNT\system32\spool\printers folder and clear it out. Some odd .tmp files can also cause this.

[rocknrollstar]

Thanks for your suggestions everyone. Haven't had time to try them yet, but will report back what I find.

 

sparkeh, I'll check the server for the virus again.

 

Cheers everyone.