Phone systems - Suppliers

[newpersn]

Hello,

 

Just looking at our phone system contracts and i think its up for renewal soon, We still have cooper coming in to feed the phone lines. (Yes i know its getting switch off next year but no-one hasn't done anything about it before i started) 

 

Our current system is IPEC's on-prem and i think its around 10 years old. 

 

I've emailed Focus about our phone system and moving to a SIP line, just waiting to hear back (our current support contract is with them)

 

Is there any other suppliers that anyone would recommend?

 

Thanks in advance. 

 

Edited 33 minutes ago by newpersn

[russlp]

Happy to recommend Intech telecom - they've been excellent if we've ever needed support (rare) and have always been competitive. https://www.intechgroup.co.uk/ 

[JazzFlute]

19 minutes ago, newpersn said:

Hello,

 

Just looking at our phone system contracts and i think its up for renewal soon, We still have cooper coming in to feed the phone lines. (Yes i know its getting switch off next year but no-one hasn't done anything about it before i started) 

 

Our current system is IPEC's on-prem and i think its around 10 years old. 

 

I've emailed Focus about our phone system and moving to a SIP line, just waiting to hear back (our current support contract is with them)

 

Is there any other suppliers that anyone would recommend?

 

Thanks in advance. 

 

 

Not had the best experience with Focus support or account management in the past. On two occasions when moving away from them, additional charges appeared that were not clearly explained. If you do decide to leave, it's worth checking the exit costs carefully, even if you believe your contract has expired.

We use Fifteen Group Unified Communications and I've been happy to recommend them.

 

One thing to bear in mind when migrating to any new VoIP system is that you may experience the occasional outage or phone-related issue during the transition and beyond. That's generally the nature of VoIP services, compared to the near 100% uptime many schools were used to with traditional copper phone lines. It's also common for office staff to be sceptical at first and question whether the upgrade is worthwhile, but moving to modern telephony solutions is increasingly necessary and, once established, the benefits usually outweigh the initial teething problems.

Unified Communications - Fifteen Group

[newpersn]

Thank you for the heads up. - I will get our BM to have a look at the contract if we did move away. 

 

It used to be STL Communications before they got took over by Focus, 

 

We are having issues with external lines dropping out or getting access denied when trying to dial out.

 

Network isn't the greatest, Not many Unifi POE switches, Flat network, Netgear switches that are about 10+ year old. Been here nearly 4 months and starting to open a large can of worms...  

 

What is the phone system they use?