CPOMS Sync and Support response times

[Alastairb25]

Hi All,

 

We use CPOMS the main system and Staff safe.

Syncing does not seem to work, setup with Groupcall

 

The support is tragic

No response via form

No response via email

Phone just rings

 

This time I am being told its 40minutes wait time

 

Do other people have syncing working?

 

 

Thanks

Alastair

[psydii]

You are just asking a question, but I'm not sure anyone else who is having a problem is actually allowed to say so in public.

 

We don't use CPOMS, so I can say with certainty we aren't having those problems! Though we are having serious issues with a similar platform from somebody else - and groupcall appears to be the common factor. Not had a chance to dig in to see if GC is actually the root of it yet though.

Edited September 7 by psydii

[Boredguy]

We had a sync issue at the start of term so our DSL managed to get hold of CPOMS and found out it hadn't syncronised since last July so they managed to get a manual sync request done.

Also know one of our other sites had a sync issue end of last week (still didn't have any Y7's on 2 days after they had been enrolled) but weren't able to get a manual sync done.

 

At least with Groupcall if you have a login you can see when the last sync with CPOMS was in your dashboard and give you some understanding on where the issue is (especially if other services syncing with Group call are up to date)

[itskdog]

3 hours ago, psydii said:

You are just asking a question, but I'm not sure anyone else who is having a problem is actually allowed to say so in public.

 

We don't use CPOMS, so I can say with certainty we aren't having those problems! Though we are having serious issues with a similar platform from somebody else - and groupcall appears to be the common factor. Not had a chance to dig in to see if GC is actually the root of it yet though.

 

Syncing worked for us, (at the very least, students moved up to their new classes), but CPOMS connects directly to Arbor, so you could be right that it's an Xporter issue. Though the handful of services we have that still use Xporter rather than Wonde do seem to be working fine from what I've seen.