Interactive Board Callibration

[Steven_Cleaver]

Hi

 

Hope some one can help please.

 

MAT has just upgraded us to Windows 11 and just having issue with Calibrating some Genee Touch Screens can get Windows it is an interactive screen by us Control Panel --> Tablet PC Settings but sure before (I Think) once I did this we used to get an Option in there (Tablet PC Settings) to Calibrate the screen but only ever had to do a couple until this rebuild now are all slightly out so all need Calibrating but we don't seem to get this now I have tried with Screens in Extended or Mirrored but no Joy tried updating the Drivers through Windows etc again I just can't get an option to Calibrate the screens and first few I have tried are about 0.5 of an Inch out on the touch. Any ideas how to get a Calibrate on these.

 

Other screens just seem to auto Callibrate once I have done the Tablet PC Setting and just select the screen that is touch seem fine but the Genee ones need Calibrating. 

[synaesthesia]

Calibration on touchscreens? That's a new one on me, if the touch is out then I'd suspect something software/firmware based is going a bit squiffy. Might be worth reaching out to Genee?

[DrBeaker]

Tell your MAT via SLT to get back on site and sort it out. They've caused the problem, the onus is on them to provide you with a fix.

[Steven_Cleaver]

@synaesthesia I can't find any info on Genee as regards the boards so can't find direct Manufacturer as where I first looked thought might be drivers or some guide on Calibrating them but can't really find anything but might be poor Googling skills  

 

@DrBeaker to be honest I have queried with them but is two of them completely re-imaging 4 schools and putting in 3CX in two weeks so I said I would help out here 5th school as felt sorry for them as isn't really my role here but done this thing before but boards I have used before have been Smart or Promethean and those were always ok  but it wasn't planned well so they are struggling but as you say at the end of the day may be down to them. 

[DrBeaker]

As @synaesthesia said - never seen a touchscreen board that needs any calibration. i.e. On Smart E70's that wasn't even an option.

 

Otherwise ... Have you tried resetting it to factory settings? Or maybe a custom display resolution in display settings? 

[Steven_Cleaver]

@DrBeaker Same haven't had to Calibrate boards before  but Option was definitely there before in Windows to Calibrate and seemed to sort it but not showing now.

 

I haven't tried resetting to Factory settings just worried might make it worse, I did mess about with the resolution settings as some boards are ok and thought it might be that sort of set to the same settings where board was ok but might have another shot at this as might do it is only about 0.5 to 0.25 inch out but would be a pain for staff.

 

Thanks again.

[Rob_D]

16 hours ago, DrBeaker said:

On Smart E70's that wasn't even an option.

We've done it before. But only with the help of a Smart engineer, so I assume it's buried in some kind of admin menu 

 

Is there calibration option in the Genee software/drivers you can use?

 

[Steven_Cleaver]

Hi All

 

Just for update and in case helps anyone else looks like the Callibrate option has been removed for (Tablet PC Settings) on recent Windows 11 update some versions.

 

Spoke to someone from Genee was another post on here had put phone number down and he thought use Tablet PC Settings --> I explained Calibrate wasn't showing on there and he was a bit stumped as said that is way to do it where need Calibrating abit more Googling found the option looks to have been removed in recent Windows 11 update good old Microsoft.

 

Can now though get at this via command line Tabcal so CMD then run Tabcal just in case helps anyone.

[synaesthesia]

Not really related/helpful but just in case, realised/remembered after moving one of our original Promethean IWB's this week that they were not capacitive touch, rather using the detection rings around the bezel to determine touch points hence the need to calibrate on older screens!

 

Definitely related to that, DAMN those older boards are heavy!

[BenQ_Royce]

do a quick check that the screen hasn't been set to something like 'fit' or 'fill'. Almost all classroom boards will be using some form of IR sensors, but if the image isn't 1:1 then the touch will be out. 

[biggjb]

@Steven_Cleaver  Ok for those that don't know Window 11 is specific about what resolution setting you can use.  Some older panels just will not work properly with Windows 11.  Laptops seem to be fine.  Desktop however massive issue.  Often you need to re install the Graphics drivers from Intel.  Also many older monitors will not support the resolution correctly with Windows 11 when using panels.  Thus to make the image on the panel fit you end us fudging the resolution setting on the PC. Then you find the touch isn't accurate on the panel.  Modern panels you shouldn't have to calibrate at all

[Steven_Cleaver]

@biggjb yes had one of these had to up date the Drivers and fudge the resolution got the touch working but image sort of displays fractionally off the top of the screen only a fraction so may have to have another go. The others seem ok once worked out the Calibrate bit through CMD.

 

 

[biggjb]

@Steven_Cleaver Are you using Desktop or Laptop as I have never had and issue with Laptops.  If desktop might be worth swapping out the monitor for a 23" 16:9 or 16:10 and see if that makes a difference.  Also some older Desktops cannot support the correct panel resolution due to the age of the graphics card

 

[Steven_Cleaver]

@biggjb yes using Desktop will give your suggestions a go cheers 🙂

[biggjb]

@Steven_Cleaver Let us know how you get on. Test with a laptop first and if it works you know its not the panel. Also if you can have issues if using a video splitter etc too as it will try to push the monitor image to the panel so the calibration will never be right.  Finally if your getting issues with it saying no source but they are connected and it shows the HDMI for example, you may need to lower the resolution setting on the device to 30Hz from 60 Etc.  I hope this helps

[willtech]

On 29/07/2026 at 14:22, synaesthesia said:

Calibration on touchscreens? That's a new one on me, if the touch is out then I'd suspect something software/firmware based is going a bit squiffy. Might be worth reaching out to Genee?

Worth noting that Genee Interactive part of the company, was dissolved in Feb this year.  We have 120 board now without warranty as a result. 

Edited August 5 by willtech

[biggjb]

@willtech are you saying Genee has gone Bust?

[willtech]

Yes, GENEE GROUP LIMITED are still trading: GENEE GROUP LIMITED overview - Find and update company information - GOV.UK but the Interactive Boards are via GENEE TECHNOLOGIES LIMITED: GENEE TECHNOLOGIES LIMITED overview - Find and update company information - GOV.UK. I spoken to the ex director of the company. 

 

We were very annoyed and frustrated when we found out as our boards still had 3 year left of warranty and we had two die. It looks like some resellers are just selling stock off. 

Edited August 5 by willtech

[biggjb]

@willtech so they have exited the Panel Market then?

[willtech]

Yes, that is what the ex director of the company said to me.

[biggjb]

@willtech To be honest this will just be one of many.  The panel market has been a race to the bottom for a while.  The only company who seem to value there product is SMart but with Education budgets shrinking most schools wont pay £2.5k for a 65" panel from Smart when you can buy a Promethean LE for £1k and its just as good.