Bromcom - Removing Student Record that's attached to Staff Record? (Same person)

[Steve21]

Good Afternoon All, 

Odd question, but we have a problem with Edulink where it syncs "all" student records even for leavers from Bromcom which is then clashing with a Staff login because they have the same email address (being the same record within Bromcom) - Does anyone know if you can remove "just" the student record via Bromcom without deleting the active staff account? (Trying to change email etc on student record also updates the staff because it's the same user as such). As the staff member was a student more than 20 years ago there's no valid reason to have the student data and it's just causing issues with syncs currently

Thanks,
Steve

[Devaleth]

Assuming that you have no need legal basis to retain the data, I can't see an issue with deleting their student profile from your MIS. As always, check your retention policies and discuss with your data protection officer (whomever that is). However I could see a world in which this wouldn't necessarily fix your problem and you might actually need to approach it from the other side - delete and recreate the member of staff as a new MIS record, unlinked to the old student one. It's likely that would lead to a brand new email address which comes with it's own issues...

 

I might be misremembering, but I believe there there is documentation about this on the Bromcom help site, where mixing records up isn't recommended (e.g. the same person should have separate records if they are change from student to parent, or student to staff, or parent to staff etc).