Switching 3CX to Yeastar

[TheRobins]

Morning,

 

I wonder if anyone has recently made the change from 3CX cloud hosted to Yeastar cloud hosted. Looking at making the switch, 3CX has been awful since .20 update and has not improved much since. We have all Yealink devices so hoping the transition is pretty smooth. 

 

Any issues to look out for?

 

Thanks, 

[TechMonkey]

Out of interest what issues are you having since v20?  We went straight to v20 after a personal gap of using 3CX and I haven't had any major issues or found anything I couldn't do.  But we are probably very simplistic users so not pushing the envelope.

[TheRobins]

To be fair, its more so user experience. A minor issue, but one that proves huge for our situation is the removal of the day and night mode. Issues with Yealink devices (maybe not 3cx's fault) including the time bug. The last 2 updates broke our system, luckily our cloud provider backs up with Veeam so just restored the instance. From what I gather even the vendor support is pretty dire, still have no answers to our update issues. The reason we went for 3cx Enterprise back when we did was mainly down to the fact we used it also as a lock down system and tannoy with paging gateways. Since having Audiebant installed last summer this part is now redundant and we basically are back to a pain jane basic phone system. The renewal for 3cx has just come in and it has doubled so looking to exit as soon as possible. 

 

Dont get me wrong, most of the time 3cx has been usable. However the price doubling is a bit of a non starter. 

[AlphamaleZed]

I have done this worked all good.

mind you the phone provider i have was amazing and sorted it all for us. i will DM you the company i used.

[rbjames]

1 hour ago, AlphamaleZed said:

I have done this worked all good.

mind you the phone provider i have was amazing and sorted it all for us. i will DM you the company i used.

Hi - would you mind DM me the company too? We're currently with Ringcentral and are looking to move to 3CX in the summer but if there are other options I'd be interested.

 

Thanks

Richard

[ZappBrannigan]

We moved to 3CX recently, and I used it at a previous company. Even with the price increases, it's still much cheaper than most, and has been great for us. I mean, I just want to be able to pick up a phone and talk to people, and it does that fine. However, we are still looking at Yeastar for the future - concerns over further price increases, plus various stories of users having their account pulled if they say anything against the company on public forums is also a concern! I don't want to request help there only for it to rub someone the wrong way and need to do a hasty migration...