AutoPilot - Baked into Image

[2097]

Unsure if anyone has come across this , But we created a custom image when deploying our Intune Laptops ( this had the autopilot config baked in ) .

 

The issue i now have is the following

 

1.) i remove the device from Autopilot on Intunes site

2.) Set the device to wipe - Remove all data etc

3.) Remove laptop from Entra

 

Now.. The device one rebooted and wiped , trys to set windows up again , But it shows the Work email or school email page.

 

I am assuming this is still trying to connect somehow to our intune ?

 

 

 

[DavR]

I haven't tried this exact sequence myself, but we have a similar setup. We don't use an image with Autopilot config baked in, but, we do inject the config during an MDT task sequence, so same difference.

 

Most of the Autopilot config lives in the Intune console, but, the Autopilot config that you baked into the image doesn't go away.

 

Check for a JSON file under C:\Windows\provisioning\AutoPilot\ on the device. If that's still in place, then the device is still going to try and join Intune using the Autopilot settings in said file. Remove it, and I think it should just do a regular OOBE start up.

 

If you're wiping a device to remove it from Intune, I'd always do a clean install from USB media or similar rather than rely on any of the wipe commands from the Intune console, but that's just me.

[2097]

Hi Davr , 

 

Its strange , i have removed the above (Folder) after wiping ( just to test ) and it is still experiencing the same issue always prompts for the work or school email .

 

Sadly , I am trying to get rid of all the DFE laptops but also give the kids who currently have them the ability to keep the laptops without any issues. Me re-installing windows again for them would sadly increase my workload which i dont have time for atm .

 

What i have seen is 

 

I opened up the install.wim of the USB installer i used and can see the JSON file in the location above ( as expected )

 

After i wipe , i use shift F10 to open a cmd prompt , browse to that directory and its empty ... So not really sure where its getting these autopilot settings from.

 

 

 

 

Edited March 19 by 2097

[2097]

Decided to give a different path a try .

 

We currently use windows 10 education , i am going to change the OS type on my test laptop before wipeing , and then see the screen after

[DavR]

2 hours ago, 2097 said:

Its strange , i have removed the above (Folder) after wiping ( just to test ) and it is still experiencing the same issue always prompts for the work or school email.

 

I would say you need to remove that before wiping, so it stands no chance of picking up the settings. Once it's picked up the settings, there's no getting round them I suspect. And also, when doing your wipe command from the console, you want to make sure you're using the Wipe command and not Fresh Start.

 

2 hours ago, 2097 said:

We currently use windows 10 education , i am going to change the OS type on my test laptop before wipeing , and then see the screen after

 

I would also say if you're giving them away you'd want to make sure you're on Windows 11 first, but no doubt you've had that conversation with yourself.

[2097]

3 hours ago, DavR said:

 

I would say you need to remove that before wiping, so it stands no chance of picking up the settings. Once it's picked up the settings, there's no getting round them I suspect. And also, when doing your wipe command from the console, you want to make sure you're using the Wipe command and not Fresh Start.

 

 

I would also say if you're giving them away you'd want to make sure you're on Windows 11 first, but no doubt you've had that conversation with yourself.

 

Ah yes , Whole point we are getting rid of them  . They were the free DFE laptops , They just about ran windows 10 ... Wouldnt have liked to see them running windows 11 ! .

[2097]

Quote

I would say you need to remove that before wiping, so it stands no chance of picking up the settings. Once it's picked up the settings, there's no getting round them I suspect. And also, when doing your wipe command from the console, you want to make sure you're using the Wipe command and not Fresh Start.

 

Just checked on the laptop , and the Json isnt actually in that folder. From what i have read i believe it removes it once the first setup runs.

 

I think i have just realised something , "Join a domain"

 

Allows you just to create a local account.

 

Think i will just tell people to do that instead

 

Thanks a lot for your help

 

Luke