LGFL and Paxton Entry App

[TLARWise]

Is anyone using the Paxton Entry App (the paid subscription to allow communication with Paxton Entry panels not the Paxton Connect App used to just manually open doors) on an LGFL connection?  We have added the firewall rules listed on the Paxton Entry setup PDF (APN-1204.pdf) but we are still not getting any communication between the Mobile App and the Entry Panels.  Did you have to make any other changes to get this working?

[BlueFoxSystems]

Im presuming you've enabled Paxton Entry in the Entry Configuration Utility?

[TLARWise]

Yes, app setting is enabled and all Entry Panels have an IPV4 address (reserved DHCP).  The Entry Configuration Utility has also been upgraded to v4 SR2.

[BlueFoxSystems]

On the website when you add the serial number to add the "site", does it detect ok?

[TLARWise]

I have just checked with our supplier (who has access to the Paxton portal for our system) and they are saying that no they are not being detected.  This would indicate the issue is with communicating with the server which is done through normal HTTPS traffic, however the Paxton URLs have been added to our filtering system so they should not be blocked.  We do use HTTPS Decryption on our network however the IP addresses have been added to the exclusion list and the default policy (which these panels should be using) is also not set to use it.

[Zoom7000]

@PaddyNewman will be able to help.

[PaddyNewman]

@TLARWise Yeah I can help, ping me a message with your school name/dfe code and IP of your paxton kit I will check for you. Thanks @Zoom7000