RM SafetyNet Captive Portal Issues

[zoohead]

Good morning

 

Have any users of the RM SafetyNet Captive Portal had any issues recently?

Ours has not been working for over a week and we are still waiting for a fix from RM.

Additionally, no data is being logged into the RM SafetyNet dashboard and we are not receiving any browsing alerts.

Fortunately, we have NetSupport DNA for our wired devices.

 

Thankyou

 

[NickDay85]

Yes, I have had a call open with them since last week, all I keep being told is that they are working on a fix. The issue is that we have 900 students with iPads and therefore none of them can use them. 

 

 

[zoohead]

Thank you for the information.

It's somewhat reassuring to know that it's not just us.

Lets hope they sort it very soon as we have just signed a new 3yr broadband contract with them!

 

Regards,

Ian

[NickDay85]

46 minutes ago, zoohead said:

Thank you for the information.

It's somewhat reassuring to know that it's not just us.

Lets hope they sort it very soon as we have just signed a new 3yr broadband contract with them!

 

Regards,

Ian

We tried it again at half 3 yesterday after I had a big moan up and it was working. My account manager confirmed that they applied a fix. Try again this morning.

[zoohead]

Hi Nick

Thanks for the update and glad that yours is now working.

 

Would you be happy for me to quote you to RM support to see if it is the same issue?

When your BYOD was down do you know if the SafetyNet portal had stopped logging data as well?

 

Regards,

Ian

[TheHyperTechie]

We appear to be having issues on our chromebooks using the RM SafetyNet Go extension. Web pages do not load at all. Staff devices (without the extension) are working fine!