SIMS Fault code: 1361-1202-1600

[cheaptonersucks]

Hi,

Does anyone know what the SIMS error code 1361-1202-1600 'SIMS Processes Document Management' threw an exception means and if there is a fix for it please?

[SIMS_Customer_Support]

HI @cheaptonersucks I have reached out to one of our analysts to understand the error in more detail. As soon as I have their response I will be back in touch. 

 

Best wishes

Sally 

[SIMS_Customer_Support]

41 minutes ago, SIMS_Customer_Support said:

HI @cheaptonersucks I have reached out to one of our analysts to understand the error in more detail. As soon as I have their response I will be back in touch. 

 

Best wishes

Sally 

Hi @cheaptonersucks here is an article that should assist you with the error you are currently experiencing https://help.parentpaygroup.com/csm?id=kb_article_view&sysparm_article=KB0013099

 

Please do let me know if this has fixed the issue or if you require any further assistance. 

 

Many thanks

Sally

 

 

[cheaptonersucks]

Hi Sally,

 

Thank you so much for posting a link to an article. Unfortunately, although I am a school IT Technician I do not have a login to access the customer support portal. I have attempted to register but am not aware of the registration code. Is there a way that you can post the article or at least any potential solutions on here?

[Mark182]

We had this, was an issue with the users one drive (file path to long and couldn't sync the files) once we fixed that, sims worked fine. 

[SIMS_Customer_Support]

36 minutes ago, cheaptonersucks said:

Hi Sally,

 

Thank you so much for posting a link to an article. Unfortunately, although I am a school IT Technician I do not have a login to access the customer support portal. I have attempted to register but am not aware of the registration code. Is there a way that you can post the article or at least any potential solutions on here?

Hi @cheaptonersucks please refer to the document provided.

Please do let me know if this resolves your issue.

 

Many thanks

SKB0013099_1361-1202-1600 The type initializer for SIMS.Processes.DocumentManagement threw an exception.docxally 

[cheaptonersucks]

Thanks Mark182! I wasn't aware that SIMS sync's to one drive! 😂 I have never seen any staff copying any files to one drive. Sorry if I am getting the wrong end of the stick! 😂 

[cheaptonersucks]

Thank you Sally! 😊