Papercut Hive - Fully Integrated App Issues

[DalekSec]

Afternoon All, 

 

Been running Hive as the lite app for a month with no issues, now comes the time to go fully blown but ran into 2 issues;

 

1) Scanning does not work, it just pops up saying there was an issue and nothing happens. I've tested it in the Hive web interface and the test option works. Tried on 2 printers, a Xerox C405 and C8155

 

2) On the C405 when i login it pops up asking for an AccountID and Password and i have to click the X which takes me to the device dashboard where i can then click on the full Hive option.

 

Anyone come across these issues? Have also raised with their support but not heard anything back yet...

[Zourous]

We've got a number of Xerox C405's in our service. Had Papercut hive since February time. Scanning seems intermittent for no obvious apparent reason. Oh just remembered, there is a device setting limit in the webadmin of the Xerox that we had to turn off. By default it was on. So that might explain it if you can't scan anything.