Clevertouch board no longer accepting touch inputs

[BigFatNerd]

Have a Clevertouch 65" Plus Series 5th Gen that has lost it's touch ability.

 

Anyone got any pointers? It's definitely the board as even in its own internal OS has no touch.

 

Tried replacing cables, power off/on etc. 

 

Is there an ability to hard reset or force a software/firmware update?

 

@Clevertouch_Rob I see you're pretty active here - any ideas?

 

TIA

[Clevertouch_Rob]

Hey, 

 

If you log a ticket at https://clevertouch.zendesk.com/hc/en-gb/requests/new I'll get the team to look over this for you. 

 

I'm with our support manager at the moment so i'll make sure its looked into pronto

 

Rob

[Lxshm]

Smart notebook software started limiting pen touch inputs and functionalities

[Clevertouch_Rob]

17 minutes ago, Lxshm said:

Smart notebook software started limiting pen touch inputs and functionalities

We don't limit anything screen end. 

 

[Netwacky87]

Is it one of the colour buttons on the remote (Yellow i think but could be wrong) that locks the touch function...Might be worth checking.

[Brax]

10 hours ago, Netwacky87 said:

Is it one of the colour buttons on the remote (Yellow i think but could be wrong) that locks the touch function...Might be worth checking.

Yeah I’ve had this before. Try the different colour buttons on the remote

[Clevertouch_Rob]

4 hours ago, Brax said:

Yeah I’ve had this before. Try the different colour buttons on the remote

Could be touch lock  - try red or yellow buttons. if not log a case and we'll get it sorted. 

[Lxshm]

what kind of man does that?

I cant draw on my board

Edited May 21, 2025 by Lxshm

[Clevertouch_Rob]

what touch features they actually limiting? is this just on competitor boards or also on Smartboards too? 

Edited May 21, 2025 by Clevertouch_Rob

[Lxshm]

Clevertouch Plus displays we have them for over 5 years, very upset teachers,

 

we use Lynx also

Edited May 21, 2025 by Lxshm

[Clevertouch_Rob]

I understand this must be very frustrating for you. Unfortunately this is Smarts policy, not ours - we don't put any restrictions on what software you can use on a Clevertouch  - i understand that teachers could have years of saved lessons a multitude of different platforms and blocking this seems very counter productive to me. If we can assist with helping your teachers get the most out of Lynx please let me know and i'll be happy to assist.