RM CC4 - RMStaff drive not mapping

[Jokrr]

Hi All,

One of the primary schools in our trust is still on a CC4 Network (Moving to intune over summer!) I am currently having an issue where the RMStaff (T:) shared drive dissapears if the user account is added to a security group which maps the winpool drive (M:) the temporary fix that the site lead implemented is adding the affected user to the local administrators group which then allows the T: drive to map correctly obviously its not a great fix to keep in place!

I have reviewed permissions on the shares, the registry policies and location drive mappings and I can't see anything which would cause the drive to not map so kind of just reaching out for any ideas or if i've missed anything obvious

[3s-gtech]

I'm afraid I'm not familiar with CC, but if the drive mappings work like they do for vanilla, has one or the other got the equivalent of Item-level targeting set? So basically, a programmatic if statement applying on mapping - perhaps 'if user is member of X, apply drive M:, if user is not member of Y, apply drive T:'

[PotNoodleTech]

No CC4 here but double check the actual share permissions (the permissions on the share itself not the folder structure underneath)

[ICT-Joe]

Is it worth restarting the RM Service Host on the server? We've moved away from RM but I remember this was one thing we used to do if the RMMC wasn't quite working correctly, so it may possible be worth a shot?

 

Also, can the end user browse to RM Staff via Windows Explorer (i.e. can they just type in \\SERVERNAME\RMStaff?

Edited May 13, 2025 by ICT-Joe

[6Foot3]

13 hours ago, Jokrr said:

Hi All,

One of the primary schools in our trust is still on a CC4 Network (Moving to intune over summer!) I am currently having an issue where the RMStaff (T:) shared drive dissapears if the user account is added to a security group which maps the winpool drive (M:) the temporary fix that the site lead implemented is adding the affected user to the local administrators group which then allows the T: drive to map correctly obviously its not a great fix to keep in place!

I have reviewed permissions on the shares, the registry policies and location drive mappings and I can't see anything which would cause the drive to not map so kind of just reaching out for any ideas or if i've missed anything obvious

Get RM Support to remote in.