mrbios Posted February 24, 2015 Posted February 24, 2015 What happened here? They've gone up by 40% this year! I could appreciate a 10 maybe even 20% increase but 40%!? Anyone else been hit by such a hefty increase?
russdev Posted February 24, 2015 Posted February 24, 2015 Hi We have list price that increased but not by 40% however number of customers got excellent historical deals because they were good negotiators . However the best thing as I am not a sales person is talking to your account manager about it and they can see what can be done.. Russell
mrbios Posted February 24, 2015 Author Posted February 24, 2015 We paid the same figure in 2012, 2013 and 2014, this year it's actually a 39% increase over last years to be exact. Managed to force it down to about 18% which is far more reasonable, but not without a good deal of arm bending and threatening to take business elsewhere and what seems like some degree of trying to make us feel guilty from our account manager for doing so haha Different account manager this year from previous years too mind...did some chaps leave? Safe to say i absolutely love the product, but support costs should go up steadily if they're going up rather than in large jumps, else it takes customers by surprise like it did with us, hope they see that from our reaction!
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