Overview

We paid the same figure in 2012, 2013 and 2014, this year it's actually a 39% increase over last years to be exact. Managed to force it down to about 18% which is far more reasonable, but not without a good deal of arm bending and threatening to take business elsewhere and what seems like some degree of trying to make us feel guilty from our account manager for doing so haha Different account manager this year from previous years too mind...did some chaps leave? Safe to say i absolutely love the product, but support costs should go up steadily if they're going up rather than in large jumps, else it takes customers by surprise like it did with us, hope they see that from our reaction!

Hi We have list price that increased but not by 40% however number of customers got excellent historical deals because they were good negotiators . However the best thing as I am not a sales person is talking to your account manager about it and they can see what can be done.. Russell

What happened here? They've gone up by 40% this year! I could appreciate a 10 maybe even 20% increase but 40%!? Anyone else been hit by such a hefty increase?

Thank you, it would be a useful addition.

Currently no but that is a good idea will put it forward to various product managers as suggestion for the future.. Russ

is it possible to filter who is seen when the confide button is pressed? I'd like each year group to only see their Head of year.

Can see main discussion now been posted in public forum at http://www.edugeek.net/forums/general-chat/137092-techie-raises-10m-fight-cyber-bullying-classroom.html?highlight=impero

Techie raises £10m to fight cyber bullying in classroom | The Sunday Times

Under Workstation Settings, there is an option for Ask if Allowed for remote control sessions. Can't say I've ever used it though.

You need to set up a few groups (Impero Administrators, Impero Staff etc) and you can limit what anyone can see using permissions. Good practice is to remove the All Network Group from anyone but administrators

Thanks everyone, that's a relief! The network team are currently adding on all the other machines this week. I am slightly concerned that I have a browser folder entitled 'entire network'. When other teacher machines have impero installed, does this mean I will be able to take control of other teachers machines? I'm not sure they will be happy with this! Ideally, I would like all teachers to 'see' all other teachers, but not be able to interact without some sort of agreement eg "jmoore wishes to take control of your machine" of "jmoore wished to send you a file" Yes/No/Cancel. Is this possible? Perhaps this happens by default. I would like to tie down how the system should behave since I am being asked to test it! Any advice appreciated.

Hi You can also set via group settings to remove the Impero Shortcut icon as well.. Russ

We've left the shortcut on the desktop. We just set a policy that denies students access to the EXE it points to. If the machine doesn't have impero on, no problems, if it's not on the network, no problems, if it's on the network they can't use it. Sort of handy when it comes to doing stuff in the room while lessons are going on and you need the workstation etc. We've been running like that for a few years and its never been a problem. I also have a group in the console that it shown to Domain Admins (or Impero Admins in our v4 case), that shows everyone with the Console open.

They merged the console and workstation clients a while ago, it's a bit odd, you have to set up groups for staff and root users to disable the workstation, and also disable remote viewing. Can't remember where the no shortcut option is now though.

Hi, We have just had Impero installed an a few machines as a test and I can see network machines showing up when using 'Impero Console'. I am concerned however, that a shortcut named 'Impero Console' is also showing on student desktops. I was suprised by this, since I had imagined that the student machines would have had different client software. In your experience, is this normal? If so, is the best option to get the shortcut removed (even though they don't have the privileges to actually run the console, it just seems wrong to provide a shortcut to it!) Thanks John (newbie)

Sorry just seen this. Often it will be down to a/v but first load does take little bit due to way IE addons interact with Impero. First thing I suggest is adding a/v exclusions for Impero BHO DLL. Russ

Hi all, We have been using Impero for a good few years now and with very few problems but just recently we have noticed workstations taking a good 20 seconds+ to load the homepage when opening IE. I have traced the slowness down to the Impero addon for IE - "ImperoV3BHO.BHO". If I disable this addon IE runs at full speed again. Any suggestions why this could be happening? Regards Jim

Hi The reason we don't unlock XP lock screens is down to the function we call does not exist on XP due to there are sessions on XP like there is in vista upwards. Russ

Today I found out Impero can unlock the windows lock screen, (in post XP computers it says, wonder what changed). Previously we'd disabled pupils locking screens as they'd walk off without logging off, but this is bad practise for them to learn, so this feature will make me consider changing our policy.

Well feel free to give me ring if got any problems.. Russ

I have just set this up over Half Term. Individual AD Groups for each room then allocate permissions on Impero to that group and add the staff on where they needed. Wont say its a success... until monday

Morning, Really like the new Computer Availability web screen. But can you hide certain groups from appearing? Thanks, Ellis

Anytime Russell

Many thanks, missed that button! Thanks ,Peter.

Hi In log viewer you can choose reports button or you can export the logs as csv and also run reports on it that way. Regards Russell