Paxton Net2 Issue - Today

[Renee1234]

Today, I went to open our doors remotely via the app on my phone. It would not work. So, I went to the facility and I could use my keyfob. However, when I went to log into the application on the computer, it said something about server not available. Everything looks connected, but I cannot access the system. I rebooted the computer and still same message.

 

I have a call into the technical team that did this installation approximately one year ago, but they are not available until Monday. Just curious, is there anything else I could try.

 

I am hoping that everything I have logged into the system will still work. As I said, I can get into the facility with my fob. Tomorrow, I have the doors set to open automatically. Hopefully, this will work, as it has in the past. Or otherwise, I will have to run to the facility and open the doors manually.

 

Thoughts on what might be going on.

 

Also, I have a few other questions. Currently, we utilize our main office pc as the brains for this software. In other words, it acts as our server. Is that really the best set up. Should we have a separate pc to act as our server for the keyless software?

 

Also, I assume the software is automatically backed up somewhere on our server/computer, but should we also be making a manual backup to this on an external drive or thumb drive.

 

One more question.....does anyone use the remote software through their web browser. I'm thinking of getting our tech to set that up in case for some reason, we don't have our phone handy, but we are close to a pc and can log in via a web browser. If you utilize a web browser does it act pretty much like the app on your phone.

 

Thank you to whomever can answer these questions. We are in a bind, because it is the weekend and we can't get to our technical support until Monday. Thanks.

[jslate1980]

Is the net2 service and net2 client service running? In taskbar items on the right there should a green triangle for the net2 server. If it is not there, go to applications and open Net2 server. If it is grey colour right -click the icon and start the net2 server.

 

Also, I have a few other questions. Currently, we utilize our main office pc as the brains for this software. In other words, it acts as our server. Is that really the best set up. Should we have a separate pc to act as our server for the keyless software?

 

- The software doesn't require much resources, but for peace of mind I have always installed it on a server where it can be backed up.

 

 

Also, I assume the software is automatically backed up somewhere on our server/computer, but should we also be making a manual backup to this on an external drive or thumb drive.

 

- The database is automatically backed up, and can be found in the program installation folder in a folder called backup.

 

One more question.....does anyone use the remote software through their web browser. I'm thinking of getting our tech to set that up in case for some reason, we don't have our phone handy, but we are close to a pc and can log in via a web browser. If you utilize a web browser does it act pretty much like the app on your phone.

 

 

- Sorry I can't help with this as I don't use net2online.

[howartp]

The Net2 Server (service) isn’t running.

 

That’s what phone and PCs connect to.

 

Doors will still open tomorrow if they are set to open on timezone.

 

If you have Triggers & Rules set, they won’t work.

[Renee1234]

Thank you so much for your reply

 

- - - Updated - - -

 

Thank you for your reply