[Rant] GCSEPod Support - How in the world?

[CHiLL]

GCSEPod no longer offer email support and require you to create an account via their AccessGroup portal. Sure, that's fine, I did that and I can log in. Can I create a support ticket? No. You need to be able to select your product in order to log a case against it. That would be fine if I was shown more than "Access Education Budgets" and "Education Demand", both of which are greyed out as "CONTENT ONLY" and not selectable. I've had to resort to digging around my portal to find our account manager's email address and contact them. They are now passing me onto their "support specialist".

 

Why is this so difficult?

[ITGuyNW]

Yep they are a strange bunch. I get a lot of spam from them too.

[russlp]

Yeah it's weird - I can't read the replies they send via email so always have to log in.

Saying that, once I had logged a call they were pretty helpful!