Linking Child Accounts

[garethEds]

Evening All,

 

My daughter has an XBox One S and it's linked to my parental control account. Everything seems to be working as it should. However, she has received a £15 Fortnight voucher which we are having trouble renewing. The accounts all seem correct....

 

1. She has an Epic Games/Fortnite account.

2. She has a Microsoft/XBox account to which the console is registered.

3. Both accounts have the same email address.

 

We have to link the two accounts to redeem the voucher. We are trying to do this via the Epic Games/Fortnite website but when we enter the MS/XBox email address we are told that:

 

"Your Xbox network account was connected with another Epic Games account. Please log in using a different XBox network account, or switch to another Epic Games account."

 

It's not - but how can I find out which Epic account her xbox network account is allegedly linked to?

 

Any help appreciated.

 

Many thanks

 

Gareth

[haci]

Not at home and don't own an xbox, on games pass there's somewhere you can see all the connected services.

 

according to AI you can do similar on an xbox:

 

Check your Xbox accountPress the Xbox button, select Profile & system, then Settings, then Account, and then Linked social accounts.