Print spooler issue

[neonetman]

Good afternoon hive mind,

 

We have applied the print queue security settings advised by Papercut, however we seem to have an issue with jobs on one particular model of printer.

 

Any jobs on queues using HP Universal Printing driver are being left in the queue after printing with a status of "sent to printer"

 

Has anyone come across this, or know what the issue could be?

Edited October 4, 2024 by Dos_Box

[MatthewL]

Not sure what print queue security you are on about but are you using a PaperCut or Standard TCP/IP port for the queue? I have found PaperCut ports play up on some printers, try the native TCP/IP one.

[PaperCutterAl]

Hello there, papercutter here. Your answer may lie in this KB article. Give it a whirl and let me know how you go: https://www.papercut.com/kb/Main/Senttoprinter/

[neonetman]

HI @MatthewL,

 

THis is the article I was referring to about print queue security:-

 

Best practices for configuring Windows Print Servers | PaperCut

[neonetman]

HiPaperCutterAl ,

 

Thank you - turning off the bi-directional printing has worked a treat