SIMS Absence Codes - Inventry

[Bankesy]

Good morning,

 

Is anybody else struggling to get the new SIMS absence codes working with Inventry?

 

Thanks

[howartp]

Have you seen https://support.inventry.co.uk/hc/en-us/articles/20289873856157-SIMS-Summer-2024-Update?input_string=sims+link+update

[Danny11616]

This is incredible. I have been back and forth with their second line technician for a week now and haven't really got anywhere of a resolution. Now I need to work on how to get the updater working because it is currently being blocked on the network which is highly annoying.

[Bankesy]

Somebody I spoke to at Inventry didn't seem to know all that much about the absence codes changing.

 

They did run and install and run the updater for me though.

[Danny11616]

Did this fix the problem for you though? I am starting to get quite desperate about getting the fix in place now because SLT are starting to chase me on this and Attendance is starting to stress.

[Bankesy]

@Danny11616

 

I'm not sure if the problem is permanently fixed or not, our attendance team had some other errors as well so I just opened tickets with Inventry and copied the attendance team in so they could deal with it between them.

 

I know Inventry remoted onto the SIMS server and main screen a couple of times but I'm waiting to hear from attendance team if everything is okay now.

 

Thanks

[Danny11616]

Ok sounds promising. Let me know how they get on and if this was an actual solution to the issue. I have high hopes for this considering there was an update for SIMS in the summer.

[Bankesy]

@Danny11616

 

I know they had a thing just before the Summer and after the Summer where SIMS changed two things in quick succession so the Inventry updater had to be installed twice but I'm guessing if you've installed that now it is the right version.