CPOMS

[broadld]

Is anyone else having issues signing into CPOMS today?

We get a 504 Gateway error when trying to login.

On their status page it says they have issues and I logged a ticket this morning at 09:30 and it took until 13:48 to get the response of we are looking into it.

So i am guessing their support is rather busy. Just wondering how many people this is affecting?

[andy_b]

Yup been on and off all day.

[Cat_Jam148]

We, and a few other schools in the local area, were having problems earlier.

 

Seems to have cleared up now though. Their support page does indicate that there still might be issues. https://status.raptortech.com/

[msi_school]

Apparently their auto attendant is saying they are aware of the issue and working on it.

[broadld]

Apparently their auto attendant is saying they are aware of the issue and working on it.

 

They have been working on it all day and failed to provide any updates to their status page!

[eddyc]

They seem to have had a few similar issues the end of last term and the start of this one.

 

We have had the same issue during the first week of term too.

[TRSJon]

Is anyone else having issues signing into CPOMS today?

We get a 504 Gateway error when trying to login.

On their status page it says they have issues and I logged a ticket this morning at 09:30 and it took until 13:48 to get the response of we are looking into it.

So i am guessing their support is rather busy. Just wondering how many people this is affecting?

 

Had an email from Support at 06:58 today... So hopefully all now fixed.

 

Thank you for your email.

 

We were experiencing an issue, however, we have received confirmation this has now been resolved, however, we are continuing to monitor this.

 

Please can you check by opening a new tab and entering your CPOMS URL. We recommend that you access CPOMS via Google Chrome as this browser has the best compatibility.

 

If you are still experiencing any issues, please clear your browser cookies and cache. You can do this by opening a new google tab in your browser

 

• Go to the three dots in the right-hand top corner
  
• Settings
  
• Privacy and Security
  
• Clear browsing data
  
• Set time range to 'All time'
  
• Click 'Cookies and Cache'
  
• Clear Data.
  

 

Once this has been completed, try again via the URL.

[broadld]

Had an email from Support at 06:58 today... So hopefully all now fixed.

 

Thank you for your email.

 

We were experiencing an issue, however, we have received confirmation this has now been resolved, however, we are continuing to monitor this.

 

Please can you check by opening a new tab and entering your CPOMS URL. We recommend that you access CPOMS via Google Chrome as this browser has the best compatibility.

 

If you are still experiencing any issues, please clear your browser cookies and cache. You can do this by opening a new google tab in your browser

 

• Go to the three dots in the right-hand top corner
  
• Settings
  
• Privacy and Security
  
• Clear browsing data
  
• Set time range to 'All time'
  
• Click 'Cookies and Cache'
  
• Clear Data.
  

 

Once this has been completed, try again via the URL.

 

Yes it looks like they have fixed the issue now.

[Cat_Jam148]

They have been working on it all day and failed to provide any updates to their status page!

Yeah, a regular update would've been ideal, or a little bit more of a description.

 

At least their status page acknowledged there was an issue, unlike some other service providers...*cough* Bromcom *Cough*