OneDrive - View online option missing on Windows 11

[CHiLL]

I've had a ticket through from one of our teacher's that the "View online" option when you right click a OneDrive/SharePoint synced file in File Explorer is missing. This appears to be exclusively an issue since we migrated to Windows 11. The main solutions I'm finding are either reinstall OneDrive, check if the app is running in elevated mode and make some secpol changes. I've tried those and I still don't have the option appearing and I'm kind of at a loss at the moment. Has anyone else experienced this?

 

Edit 1: I have replicated this on a spare Windows 11 laptop, where our test staff account that has synced a specific SharePoint site is missing the OneDrive context menu in the new right click (and manage access/view online/view history in the old/show more options context menu), whereas if I log on as an admin account and sync the same SharePoint site, all the context menus are there. This makes me think it's a configuration issue somewhere, most likely a user setting, but I'm not sure where to start.

 

Edit 2: So far I've removed both the test user and device out of their OUs and put them in an OU that has no policies assigned and the same behaviour exists. I've also used the command "C:\Program Files\Microsoft OneDrive\OneDrive.exe /reset", which also didn't fix the issue.

 

Edit 3: With the user and device back in their normal OUs and GPs applied, I've manually uninstalled OneDrive from the machine, downloaded OneDrive for Business and installed that - the OneDrive context menu is now there with the option to view online. I now have three questions;

1. OneDrive and OneDrive for Business used to be two different apps - is that still the case?
   
2. Is that the correct version of OneDrive to reinstall with?
   
3. I want to automate this where possible, so I'd probably want to use SCCM - Am I right in thinking that I can just create an app using the downloaded setup file with automated switches and have the install command remove the existing version first?
   

Edited September 11, 2024 by CHiLL

[MrBrow]

YES! I've spent today looking at this and its really annoying!

 

Had a report a couple of weeks back that the context menu was missing for a student or 2. GPO/Intune are pushing configs so not going to be user specific and the same settings apply to all. It seems to be seen by most now.

 

Oddly the teacher reporting this says its fine on their 1-1 device but the context menu is missing when logging into a student device. I need to look at GPOs a bit more but I 'm not really doing anything special between the 2 types of device (staff to students) not OD at least.

 

The room in the ticket has been on Win11 since Feb '24 but they have probably only been using this menu since June/July time. Essentially it must have been there but since gone. I've made no change to configs to cause this.

 

You probably have found the same search results as me - frequently reported but no consistent fix. Even less for a network deployment. One thing I did this afternoon was to manually run the setup file again [onedrivesetup.exe /allusers]. Eventually I went back to the machine and logged back in. The menu had returned. This is the same as you saying about reinstalling OD.

 

When the Machine Wide Installer first came about years ago I deployed it with SCCM and that was that. It installed to Program Files and all was good. I havent done it since as I see the OD install folder is Program Files now anyway so MS must have changed the default or this was me pushing O365 (is OD part of the O365 apps for Edu config now?)

 

I believe there is a single installer now and has been like that for a few years so you probably do have the correct version.

 

Since running the OD setup file with /allusers possibly fixed this I shall look deeper into deploying OD Machine Wide Installer. Not sure that's still a thing but I did get the menus back this way.

 

I did think this was related to the browser not being signed into MS services as when I right-clicked on the OD icon in the task tray, clicked View online, the browser window opened and needed creds. As soon as I auth'd that the menu returned! Automated Chrome to SSO with MS creds, which now works, but it didnt fix the menu.

 

Have you got any further at all?

[thimon]

100% Win11 here, mixture of in place upgrade and rebuilds. Don’t know if it’s worth a go, I’ve deployed a registry change to have the old Win10 context menu, instead of the new Win11 one. See if it helps you? https://www.howtogeek.com/759449/how-to-get-full-context-menus-in-windows-11s-file-explorer/

[MrBrow]

100% Win11 here, mixture of in place upgrade and rebuilds. Don’t know if it’s worth a go, I’ve deployed a registry change to have the old Win10 context menu, instead of the new Win11 one. See if it helps you? https://www.howtogeek.com/759449/how-to-get-full-context-menus-in-windows-11s-file-explorer/

 

Thanks for this. The thought crossed my mind earlier about this setting and then I promptly forgot. Something still points to the its installed (/allusers etc) but the fact its not been consistently broken doesn't support this theory. Will try the Win10 menu though

[CHiLL]

Unfortunately I haven't gotten any further with this and haven't been able to put much time into troubleshooting it since.

 

100% Win11 here, mixture of in place upgrade and rebuilds. Don’t know if it’s worth a go, I’ve deployed a registry change to have the old Win10 context menu, instead of the new Win11 one. See if it helps you? https://www.howtogeek.com/759449/how-to-get-full-context-menus-in-windows-11s-file-explorer/

I've just tested this, however the OneDrive options are still missing. It appears as though despite it's using the Win10 menu, it's just the same menu as in "Show more options" in the Win11 menu, just without the step and thus if any options are missing within "Show more options", then they'll be missing with this registry tweak too.

[MrBrow]

I came in this morning to investigate running onedrivesetup.exe /allusers but quickly discovered that I am already doing this and OD is installed to Program Files. This was a common theme around whether it was being run by the user or system.

 

I did run that cmd yesterday and it fixed it on the next login. Same computer / same user this morning and the context menus have gone again. Not that then.