PaperCut Print Deploy not working on RDS Server

[AB_IT]

Hi All,

 

So I've tried to setup our VDI Print Deploy client (we had to purchase a seperate license for VDI) on our Microsoft Remote Desktop Server.

 

I've installed the application as per these instructions and ensured the config file shows the correct Application server along with ensuring the services are running etc...

 

Issue is that it's just not deploying the print queues and the GUI application won't load upon a user logging in. I can manually start the GUI by browsing to C:\Program Files\PaperCut Print Deploy Client UCT\pc-print-deploy-client-uct and it will open, shows I'm logged in as my user but just says there's no printers available for me?

 

Additionally I've checked the relevant ports are open and that the IP address of our RDS server is listed within our PaperCut server to deploy two print queues. Any ideas on what I can try?

 

Thank you!!

[Steve21]

Do you actually need print deploy in your setup? Last time I used RDS servers we had it just with the normal client running and GPO mapping etc. Or was this in terms of not needing GPO mapped?

 

Steve

[AB_IT]

Do you actually need print deploy in your setup? Last time I used RDS servers we had it just with the normal client running and GPO mapping etc. Or was this in terms of not needing GPO mapped?

 

Steve

We have been having constant problems with the Printer Map of GPO's, basically it was hit or miss on whether it would actually map and then sometimes it would just freeze. Tried everything, changing drivers etc... But to no avail. Basically I think the RDS server is just very old (needs decomissioning really) but haven't had the time or recources to do it as of yet. Print deploy before we found out we needed VDI licenses was working like a dream and fixed all our issues, I'm presuming because of the different way it deploys printers.

 

All these things only started happening since the Print Nightmare issue and I didn't want to keep the hole open in order to deploy them. Type 4 Drivers are non-existant so we're a bit stuck without print deploy.

[PaperCutterAl]

PaperCutter here. Random question: do you have a support ticket with us already? If so, would you mind DMing it to me? We've apparently (I'm posting on behalf of the devs) had one other instance and they're wondering if it's you. Doesn't help with your problem of course, but it'll help the dev team understand the scope of the challenge.

If you haven't got a ticket with us, I'm going to point you to creating one, because they'll want more info than what you've provided. I'm super happy to share that info here for prosperity (although I don't know the exact questions they'll ask you - I'm just a random papercutter). I'm NOT trying to shift your problem offline is what I mean!

 

Uh, so yeah, let me know if you have a ticket (via DM if that's cool) - hope that helps. Here's the technical support ticket link if you don't have a ticket in: https://www.papercut.com/contact/

[AB_IT]

PaperCutter here. Random question: do you have a support ticket with us already? If so, would you mind DMing it to me? We've apparently (I'm posting on behalf of the devs) had one other instance and they're wondering if it's you. Doesn't help with your problem of course, but it'll help the dev team understand the scope of the challenge.

If you haven't got a ticket with us, I'm going to point you to creating one, because they'll want more info than what you've provided. I'm super happy to share that info here for prosperity (although I don't know the exact questions they'll ask you - I'm just a random papercutter). I'm NOT trying to shift your problem offline is what I mean!

 

Uh, so yeah, let me know if you have a ticket (via DM if that's cool) - hope that helps. Here's the technical support ticket link if you don't have a ticket in: https://www.papercut.com/contact/

 

Sent you a DM. Yes it is me.