Server 2016 - Spooler issues

[Patrick]

Hi all,

 

We have a print server being problematic. The spooler regularly gets stuck on the print server, I've even configured the printer options to print directly to printer and I still get a raft of stuck jobs in the queue. Is it worth doing in place upgrade to 2022 if this is just a known issue with older server versions and to save time troubleshooting?

 

Getting frustrating for me to keep restarting the print spooler. If it's of any importance they are Sharp MFD's.

 

I hate printers!

[ckedu-local]

I'd check the printer driver to make sure it's the correct version & up to date

 

Keep a log of what exactly is freezing the queue. I've had it were printing PDFs direct from a zip folder or printing a PDF from Edge caused the queue to get stuck. Then it's the case of just speaking to staff/sending an email.

You can also enable print spooler log in event viewer which may give you some more info.

[bknaggs]

SNMP being enabled in your printer ports might be the issue.

 

It’s an issue for me and Konica copiers/MFDs.

[Patrick]

Thanks guy, I'll check it out. PDF's and photos look like a culprit, I'll look into the SNMP as well. Thank you!

[PotNoodleTech]

Is it a virtual server? If so take a snapshot and try and in place upgrade to 2019. If it works delete the snapshot in 7 days. if it doesnt work revert to the snapshot.

 

I did mine from 2016 to 2019 but not 2022 as didn't have time to replace all the drivers etc. 2019 just worked.

[Patrick]

Unfortunately non of the solutions mentioned have had any effect. It's still blocking daily. It's a VM so I'll snapshot it and do in an in place upgrade to see if that helps.

[Patrick]

Just to update anyone who else might end up in the same spot with these sharp drivers on 2016, last night I took a snapshot and did an in place upgrade from 2016 to 2022. Came in his morning and no complaints of a stuck spooler so far, so see what happens in the coming days.