Out of office contact

[KarlGoddard]

On the infrequent times that all the IT staff are out of the office / away from the helpdesk, how do you attempt to stay contactable?

 

Do you have call redirect to staff (or even personal) mobiles? Do you have radio / walkie talkie comms

 

Just curious as a good way to remain contactable when out and about.

[DrCheese]

Service Desk only. Although we can have our phone system on our personal phones I discourage my team from answering if already out on a job.

 

Years ago we had radios, but as above my logic is if we’re not in the office, we are busy doing other jobs so contacting someone just to say “busy at the moment please log on the service desk” became silly.

[bknaggs]

We have the option of having 3CX on our phones. Radios keep being mentioned but my thoughts are email us and we can come to you once we've sorted what we're dealing with.

[Davit2005]

Teams if normally working (both onsite and WFH), my personal number is known by a few key people but it is never taken advantage of.