EliteDesk 800 G5 SSD failures

[gerardsweeney]

Hi, folks.

 

I have a suite of 21 EliteDesk 800 G5.

In the last fortnight, 6 of the M.2 drives in these PCs have failed.

And another one just died today.

 

All with the same symptoms - drive isn't showing in F10.

Or will for 1 boot, then it fails to read on subsequent reboots (not power downs).

At random intervals, a PC with the faulty drive attached will fail to even go into F10 - it sits on "Entering setup".

 

Fault is definitely with the drives - if I swap between a working/non-working G5, the issue repeats on the previously working G5.

Drive doesn't show up when attached to an M.2 <> USB adapter.

 

The PCs are under HP warranty, so I've had them swapped out - but it's an alarming failure rate!

 

My colleagues in other schools are reporting similar issues.

 

Is anyone else experiencing something similar?

Or have we just been sent a bad batch?

[gerardsweeney]

From the label..

256Gb PCIe NVME Value SSD

SPARES NO L659254-001

[Steve21]

Not sure if they have the same firmware updates on the G5, but some of the older 800s needed a firmware update to fix SMART errors on their SSD/NVMEs

 

Have they been fully patched using HP tools etc?

 

Steve

[Oaktech]

One of the charities I support on the side has 5 of them and they all died within 10 days of each other. HP were pretty good and sent replacement drives, but it did take a lot of phone calls. Interestingly the drives in the device were unbranded bar the HP spares label and the ones that showed up were Toshiba under the HP label so I wonder if there is an issue with a batch.