Change Management

[PGridley]

Hi All,

We are looking at something to help us with change management, with a process to stop the "oh I'll just click this... Oooops" situations that pop up every now and then.

What are you guys using? what's good and what's not about those products?

Help is much appreciated.

Thanks

[Davit2005]

What environment are you in?

 

Also what existing change auditing is there on your existing systems?

 

Our helpdesk system includes a change management process, the changes go to a change board.

 

Not everything is put on in our department it as this would be daft and unmanageable, we'd spend 36 hours a week doing Change Requests and the change management team would spend 36 hours a week going through the changes we proposed. But we have a pretty good idea of changes we can make on the fly and those that should be raised as a possible risk, change to service or change to user experience.

[PGridley]

We're a mixed Mac/Laptop with Jamf/Intune MDM environment, with no real change planning in place at the moment.

So is a case of implementing something.