Can anyone help with Zyxel Nebula please

[shahidch]

We now have purchased 24 NWA210Ax APs for our school.

 

I have added one AP successfully to the Nebula Control Centre without any issues.

 

I then attempted to add further 4 AP's but none of these talking to Nebula Centre. The LED's flash amber/green at 1 sec intervals and continue doing this indefinitely.

 

We have done following white listing on the Firewall (Barracuda F80):

Service

FQDN

IP Address

Port

Protocol

Nebula Cloud Management (NETCONF)

d.nebula.zyxel.com

34.247.112.130, 52.210.12.1, 52.48.115.44, 54.73.103.137, 63.32.141.172, 63.35.107.114

4335 / 6667

TCP

Nebula Cloud Management

s.nebula.zyxel.com

Dynamic

443

TCP

Network Time Protocol

*.pool.ntp.org

Dynamic

123

 

I thought it might be a switch issue, but then I wouldn't have been successful with the first AP?

 

I have carried out firmware updates to the latest version and this has not helped either.

We are using following network here:

10.121.120.0

255.255.252.0

We have some 400 hosts all getting IPs from DHCP and all going out via same single gateway.

 

Can you please advise what can we do to resolve the issue.

[MrEprise]

Is there something silly like licenses you have to add first, before it'll take any more APs over the initial one you've added?

 

I always remember a Motorola controller we had at my last place, you could add as many APs as you liked, but it'd only address the first number of APs you had licenses for.

[shahidch]

Is there something silly like licenses you have to add first, before it'll take any more APs over the initial one you've added?

 

I always remember a Motorola controller we had at my last place, you could add as many APs as you liked, but it'd only address the first number of APs you had licenses for.

 

Thanks MrEprise,

I have confirmed there is no license restriction involved.

[jadzea]

We’ve experienced this with Zyxel APs and it’s almost every time the network time server it’s trying to reach. You can probably test this theory by whitelisting the IP address of the AP to give it a totally unfiltered route out and see if this works.

[jadzea]

I’m also assuming you’ve added them to nebula? We find using the iPhone app and scanning the QR code on the AP the quickest way of doing this.

[shahidch]

I’m also assuming you’ve added them to nebula? We find using the iPhone app and scanning the QR code on the AP the quickest way of doing this.

 

Thanks Jadzea,

Whitelisting the IP of AP fully is a good idea. But what baffled me that first AP registered into Nebula successfully, I don’t know how?

But rest of them just could not make any connection.

Yes, we have added all APs using QR code via iPhone.