Google Classroom - Email Address Could Not Be Verified

[Bankesy]

Good morning,

 

This one is driving me mad, I've got one student in the entire school who cannot log into Google Classroom and gets the 'e-mail cannot be verified' error.

 

It was working fine until a couple of months ago and I can't even think what would have changed other than moving his account from Exchange on prem to 365 but this happened for lots of students who haven't had an issue.

 

Anybody got any suggestions please?

 

Thank you

[PotNoodleTech]

What so just classroom broke and everything else google works ok?

 

Have you checked which google OU the user is in in case it's been dropped into an OU with restrictions on classroom?

[Bankesy]

@PotNoodleTech

 

Yeah Google Classroom broke for that one student and everything else was fine, turns out it was all to do with an umlaut in the surname, removed that from MIS which then synced to AD which in turn synced to Google and problem solved.

[David44]

Apart from the student now having the wrong name in the MIS, unless the umlaut was there in error.

[PotNoodleTech]

@PotNoodleTech

 

Yeah Google Classroom broke for that one student and everything else was fine, turns out it was all to do with an umlaut in the surname, removed that from MIS which then synced to AD which in turn synced to Google and problem solved.

 

Interesting!!!

[localzuk]

Apart from the student now having the wrong name in the MIS, unless the umlaut was there in error.

The username rules are here if you want to check: https://support.google.com/a/answer/9193374?hl=en

[Bankesy]

@David44 yes technically the name isn't 100% correct in MIS, I've left the character in but without the umlaut

 

Thanks @localzuk

 

Interestingly the umlaut was also causing an issue with sync between MIS and cashless catering platform so two problems solved for the price of one fix here