NetSupport Tutor not automatically connecting to computers

[gregray]

Good morning,

 

I have NetSupport tutor configured in 4 seperate computer suites. They have been set up as room only mode and it see's all the correct computers when opening NetSupport. However, the computers have stopped automatically connecting to the tutor console - The teacher always has to highlight them all, right click and click connect. This is OK for teachers who are always in the rooms, but when we have supply teachers, we have to keep connecting the computers for them.

 

I'm pretty sure all the group policies are correct because as of 2 weeks ago they did connect automatically.

 

Thanks in advance for any help.

[MancTech]

Sound like you need to configure a name and connectivity server, but contact Netsupport support, there very good.

[NetSupportTechSupport]

Hi,

 

I'm from the NetSupport Technical Team, if you can PM me your details or pop on our chat at: https://www.netsupportsoftware.com/chat , we will be happy to assist. It may be a case that you require a Gateway Server, but we can talk you through this process and go through the options. We look forward to hearing from you and assisting further.