Addressing parent frustration on school communications

[nicholab]

Also a lot of systems use either email or mobile number as the anchor to create the account.

 

An email address is free so have your own.

[jthompson]

We've had some parents, who have more than one child in a year group, ask us to ensure that their child's name is always included in any relevant messages. In those instances, being told that "Your son has been placed in detention" is not such a great look.