Minecraft Education Edition stuck during install

[TeachGeek1]

I've been trying to reinstall Minecraft Education since we got our new computers. We had it up and running perfectly previously but that happened before I joined.

 

Regardless of which computer I try to install it on, it always gets stuck at the "Preparing Files for Removal..." stage. I've searched around but there are no instances or files relating to MC on our system to remove. It might be that something is blocking it from running the installer but I'm not sure what as I've downloaded apps straight to the computer and they installed and run fine without any issue.

 

Not sure if it changes anything but our network runs off CC4.

[ConceroEdu_Brad]

Have you checked event viewer?

[TeachGeek1]

Just had a look, seems to be that windows thinks it was installed. The first time I tried this today, the event viewer says that it was installed successfully within a second of me starting the installation and then the next event is saying that there is a software restriction put on my area of the C drive by the admin (the previous one I'm assuming as I am currently the admin). I'm assuming this is what is stopping it.

 

Does this mean I'll have to deploy it through CC4 if I want to use it?

[DavR]

Sounds like Software Restrictions is your core problem. This is a restriction placed on the computer by policy to stop people installing or running unauthorised software, by the sounds of it, placed there by a previous admin.

 

Software Restrictions are a good thing, they make your network a lot more secure. But it does make installing ad hoc software very difficult.

 

If you've got the option, look into your group policies, and designate a test machine or VM just for software testing that is not covered by the restrictions policy. Then when you've tested the software, you can roll it out with RM CC4, and if necessary, allow it in the restrictions policy.

 

But you may want to read up on Software Restrictions first - https://learn.microsoft.com/en-us/windows-server/identity/software-restriction-policies/software-restriction-policies.