Impero Reinstall - Cannot start ImperoClientSVC

[CHiLL]

I'm trying to reinstall Impero (8.5.17) onto my workstation because it stopped working, but the installer is failing because it can't start the service. The MSI fails with the error: Service 'ImperoClientSVC' (ImperoClientSVC) failed to start. Verify that you have sufficient privileges to start system services. I have ran this as my domain admin account and local admin account (including logging on as a domain admin/local admin, instead of just running as), to no avail.

 

1) I can install other software that also installs a service (Sophos Connect) and that installs fine, with the service starting no problem.

2) I can install the Impero MSI on other workstations without issue

3) I have manually purged all files with the word Impero from my system and also purged all Impero related entries from the registry manually

4) I have added my admin user and the Administrators group in the Log On As A Service gpedit.msc policy

5) I have ran "MSIEXEC /UNREGISTER" and "MSIEXEC /REGSERVER"

6) I have also tried older versions of Impero

 

This appears to be a specific Impero related issue on my specific machine. We do not have a current support contract with Impero, so I can't contact them about it. I think something is being stored somewhere regarding the ImperoClientSVC and preventing it from being replaced, whether that's borked permissions or whatever...I'm just not sure!

[mitchell1981]

What version of Windows are you running? I think it stopped working with Win 11 22H2, and also a Windows Update on older versions of Windows: KB5011048. I think the only fix is to get hold of a newer version, or switch versions of Windows.

 

https://support.imperosoftware.com/hc/en-gb/articles/10590310131475-Education-Pro-Windows-10-11-21H2-22H2-Client-Service-Issue-Fixed-

Edited January 6, 2023 by mitchell1981

[ITGuyNW]

Not with 22H2 but specifically with .net 4.8.1.

 

If you do a fresh install of 22H2, 4.8.1 is included by default and the current Impero version at that time stopped working. However if you do an in place update to 22H2, you retain your current .net version.

 

Impero released a new version to cope with the .net 4.8.1 change. Did you do any updates that brought .net up to 4.8.1?

[CHiLL]

My machine is running Win10 21H2 and .NET 4.8.09037. I do have KB5011048 installed. Uninstalling KB5011048 and restarting allowed Impero to install and work. Looks like I'll have to figure out how to uninstall that update site wide and and exclude it from SCCM deployment.

 

Thanks for the replies!