FMS Exception - Salary Projections

[Zoom7000]

We're getting an exception being thrown when the Finance Manager tries to display salary projections in FMS on his PC. We've tried multiple PCs, but still getting the same issue. However, the issue isn't happening when you try to use FMS on the SIMS server. Only on the Windows PC. I've tried calling the LA SIMS support, but they're just blaming it on local environment. The trouble is, I have no idea what could be causing the issue.

 

Windows 10 is fully updated (22H2), I've uninstalled Sophos Anti-Virus on a test PC to check if that was causing the issue. Still no luck. Any ideas?

 

[Squip]

... but they're just blaming it on local environment.

Unless they can explain what exactly about the local environment is causing this, I would suggest that you may have been fobbed-off. It's very convenient for them to blame the local environment and not be more specific. I would push back and ask for more info.

[Zoom7000]

Unless they can explain what exactly about the local environment is causing this, I would suggest that you may have been fobbed-off. It's very convenient for them to blame the local environment and not be more specific. I would push back and ask for more info.

 

Yes, very much so being fobbed off. I've asked them to escalate to ESS. If they can come back and tell us what is causing the issue, I can fix it. But I suspect they will come back with the same. Unfortunately, I can't seem to locate the issue at all. I've tried the following:

 

Taken the PC out of the PCs OU and put it at the top level in AD (No policies)

Fully updated on Windows Update (using Microsoft Update, not WSUS)

Uninstalled Sophos Anti-Virus

 

At this point, I managed to get it to work. So, I then decided to put it back into the OU. At which point it failed again. Now, here is the confusing part. I then tried to repeat everything above. Uninstalled Sophos, took the PC out of the OU, checked for updates (fully updated), cleaned off any cached profiles, PC rebooted, tried FMS again and no luck whatsoever! I simply cannot get it to work. However, it works fine on the SIMS server.

 

I'm now trying a totally vanilla copy of Windows directly from VLSC on a virtual machine and see how we get on!