[21h2] Sound automatically muting and not working

[mdrabble]

Have a weird one.... drivers installed and work fine (according to device manager)

 

Speaker icon show as muted, soon as I adjust the volume, it make the usual sound as you increase the volume, but then it instantly mutes again.

 

I've remove the drivers and updating them - this work fine whilst I am logged on, but soon I log off and log on again, the same thing happens again.

 

Anyone come across this before and have a solution?

 

Cheers

[Brax]

Hmm my first thought is, does the keyboard have a mute/increase sound button(s) I wonder if it's stuck?

[mdrabble]

Hmm my first thought is, does the keyboard have a mute/increase sound button(s) I wonder if it's stuck?

 

Nope, just a basic no thrills keyboard.

 

Works while an admin is logged on when the drivers have been removed and reinstalled - but soon as admin logs off or switch user, it goes back to muting again.

[Mako]

Is this on a specific machine, all machines of a certain type or just all machines?

[mdrabble]

Same batch of machines we purchased last month - have contacted the support team fo the supplier, so just waiting to hear back from them.

 

It is a bit of a headscratcher.......

[CleverJake]

We have this same issue in a classroom of Dell Precision 3430, did you ever get a solution as to what was going on, it's really strange.

[mdrabble]

Turned out to be an Impero issue (Version 8.6.11)

 

Just updated to 8.6.12 - so need a change to test on the affected computers when the rooms isnt being used.

[ITGuyNW]

This is suddenly happening to us on Impero 8.6.26. Been fine for months. Possibly Windows 11 related as machines we've yet to upgrade seem fine.

[synaesthesia]

This is suddenly happening to us on Impero 8.6.26. Been fine for months. Possibly Windows 11 related as machines we've yet to upgrade seem fine.

 

My money is on a teacher muting his room and applying it to all/general pebcak

[ITGuyNW]

My money is on a teacher muting his room and applying it to all/general pebcak

 

Unfortunately I've been through their accounts, muted/unmuted, even deleted their permissions on server, re-created. Still the same. Wondering If I have to re-install server next..

[megaRammy]

We were having issues with this last year, spotted the issue turned out to be when there was a muted student's account signed in in the background on the same PC, causing the whole PC to be force-muted with this behaviour until that student had been signed out!