Logging into Managed Chromebook, Google Services, Google Classroom Missing

[Scorpio]

Hi Guys

 

Seeing a strange problem recently when logging into a managed Chromebook, each time the user is presented with the Google User Acceptance Screen and the SSO doesn't seem to carry through to the Google apps, or not fully at least. The sign in button shows instead of the user who has logged in, but clicking it doesn't seem to do anything, however if they click a document it knows its that user and the top right then changes to the user for that moment, then when you go back to Google to search the UAP pops up again and you have to accept again and the top right shows "Sign In"

 

Google Classroom doesn't show in the Tiles either, however it seems to partially know the user is logged in but not seamless as before.

 

Nothing has changed from our side, but clearly something has on the back end.

 

Also the users reports not being able to save password for new users or new sites added.

 

Any of you had any similar issues ?

 

Thanks

 

S

[colly72]

I think you now have to enable Google Search And Assistant in the Google Workspace back end (Additional Google Services). Be aware though that this doesn't come under the regular terms of Google Workspace and that you should get consent for pupils and also ensure that Voice and Face match is turned off.

[dhicks]

Any of you had any similar issues ?

 

Another thread described a similar problem:

 

http://www.edugeek.net/forums/cloud-services/229673-cant-access-google-classroom-chromebook.html

 

One thing to check: is your ChromeOS install the very latest version? You can check version / for updates in the "Help -> About ChromeOS" menu. We found with some ChromeOS Flex machines newly upgraded from CloudReady that we had to prod them to run a couple of updates until they were functioning okay. ChromeOS does, generally, just keep itself up-to-date in the background, but sometimes if a devices isn't used for a while it can get behind.

[jthompson]

The waffle menu on the Chrome new tab page doesn't follow whatever custom sorting the user has done to their waffle menu elsewhere, it's just a default selection/sorting that doesn't include Classroom. As soon as you open the waffle menu from any other Google web app, it'll be the user's custom selection/sorting. That may explain why Classroom isn't appearing as described.

[Scorpio]

Thanks everyone.

 

The problem seems to be the Chromebook is constantly popping up "before you continue to Google" everytime the browser is opened, and you click accept and close the Chrome Browser and it pops up again, if you type Gmail.com in the top the top right changes to the users name, then when you close the browser the pop up asking to accept appears again and top right shows sign in? Its not in incognito mode and cookies are on, if there anything else that would cause this behavior,

 

Ive powerwashed the device and it does it for new users too. ChromeOS is updated, ive powered on and off the device.

 

Any more ideas?

 

Thanks

 

S

[dhicks]

ChromeOS is updated

 

Are you sure? When we manually updated some of our workstations, we ran Help -> About ChromeOS -> Check For Updates, that updated to a particular version, when we ran "update" again ChromeOS worked for a moment then returned "Nothing to do, all up to date", but when I check another machine it had a (slightly) later version. I checked that workstation the next day and it had updated at some point, so all sorted in the end. The current (October 11, 2022) release version of ChromeOS is 106.0.5249.112 (according to a quick Google search).

[Scorpio]

Hi

 

Yes that's the version there. Still asks to accept each time....

 

S

[Scorpio]

Ive tried everything and nothing seems to stop this?

 

S