Acer Travelmate TMP414RN-51-583R - Isuses

[bodminman]

Hi there,

 

i'm after some advice.

 

We purchased 7 of these laptops in September 2021 and out of these, 3 have had issues.

 

1 - April 22 - HDD went pop

2 - April 22 - Motherboard failed

3 - 26 Sept 22 - Motherboard failed

 

I logged ticket for issue No3 with Acer even though I knew the warranty had ran out on the 23 Sept 22 in the hope that they would honour it based on the previous issues we have had. They aren't interest and have said they would want £60 for collecting, diagnosis and the return of the device, with the repair fix to be determined by what there diagnosis comes up with.

 

My question is, is this worth pursuing further or should I just get a replacement motherboard and sort it out myself?

 

We won't be getting Acer kit again!

[round2it]

do not buy acer, they are garbage.....the failure rate is very high maybe trading standards could help

[bodminman]

do not buy acer, they are garbage.....the failure rate is very high maybe trading standards could help

 

We had a number of older Acer laptops onsite when I started here and to be fair, they lasted well with minimum fuss.

 

Acer want just under £400 inc VAT for a replacement motherboard.

 

I certainly won't be purchasing anything Acer again though!

[neb1355]

We had a number of older Acer laptops onsite when I started here and to be fair, they lasted well with minimum fuss.

 

Acer want just under £400 inc VAT for a replacement motherboard.

 

I certainly won't be purchasing anything Acer again though!

 

We have approximately 30 Acer TravelMate P215's here and not one has had a problem so far... touch wood!

 

Honestly, ignoring the support/warranty issues for the price I can't find a device with better specs.

 

£340 ex vat for 1080p IPS screens, Ryzen 3 Pro Processors, 8GB DD4 RAM, 256GB M.2 NVME and Wifi6