XOD/Groupcall Problems ?

[2097]

Any one having problems with xporter on demand ?

 

Ours isnt working , and the EmergeXOD-Data job has failed.

 

I have started a support case , 1st line tech did state a few people are having this problem..

 

Anything i have missed ?

[psydii]

Yup. They just closed my tickets with incorrect activities logged. They only started to take action when our Business Manager logged a ticket and then they made us do some 'hail Mary' type nonsense in SIMS (I mean validate membership has its place and all, but if every other sync is working... sims probably isn't the problem).... they then tried to fob them off, until we requested a refund on the text messages sent in error due to this problem. Now "an engineer is assigned to the case".

 

However, the problem persists.

 

Either this is a problem for relatively few customers, or GroupCall's customer base has collapsed and they have only two customers left, with a part time support chap and an engineer who is not familiar with the platform.

[2097]

Yup. They just closed my tickets with incorrect activities logged. They only started to take action when our Business Manager logged a ticket and then they made us do some 'hail Mary' type nonsense in SIMS (I mean validate membership has its place and all, but if every other sync is working... sims probably isn't the problem).... they then tried to fob them off, until we requested a refund on the text messages sent in error due to this problem. Now "an engineer is assigned to the case".

 

However, the problem persists.

 

Either this is a problem for relatively few customers, or GroupCall's customer base has collapsed and they have only two customers left, with a part time support chap and an engineer who is not familiar with the platform.

 

I originally thought it was a problem with me changing ISP. When i queried it with the 1st line lad he said i have been seeing many of the same errors today so i think its more than a problem with just yourselfs.

 

This was 4pm yesterday , will have to give them another call !

 

is yours the same as mine ? with just the single service not being able to run ?

[2097]

Btw ..

 

Have you tried restarting the Groupcall services ?

 

My Job errors have dissapeared since restarting all 3

[psydii]

Good shout. But it made no difference to us, and today things appear to have got materially worse with a swathe of missing contacts.

[webbobfc]

Our import status is failing on CPOMs as it has all week. Despite numerous calls to CPOMS and Groupcall we are getting absolutely nowhere just saying we are logged in a queue to be looked at. All looks fine on xporter on the server and the jobs seem to be running. Anyone else having similar issues with CPOMS? Edited September 9, 2022 by webbobfc

[howartp]

Our CPOMS was wrong on Monday, but corrected itself by the time I looked on Tuesday.

[2097]

Has anyone here updated Sims , and the Groupcall and CPOMS after that update is no longer working ?

 

My Groupcall is all fine now , after all the service restarts . I believe it failed after the last sims update that was installed.

[psydii]

Seems to be fixed for us today.