Ravi_GreatFind Posted July 18, 2022 Posted July 18, 2022 (edited) This is an excellent opportunity for an IT Manager looking for a new hybrid role working within an education institute in Central London. The ideal candidate for this role will have hands-on experience working within a school, college or university environment and a background in using strong management and operational skills. You will have a salary of up to £50,000 plus the chance to work 2-3 days a week from home! A set of amazing benefits are on offer - 36 days annual leave + bank holidays, 21% pension contribution. 35 Hours working week and flexible working. An Initial 3 year fixed term contract moving to permanent. 40% 'Hands on Technical' when required, 60% management / operational. Role Overview Managing the IT support team will be your responsibility, ensuring that incidents and requests are handled efficiently and documentation of the supported components is available for those providing support. In addition, you will act as an escalation point for more complex issues. Responsibilities:● Implement appropriate measures to anticipate, investigate, and resolve problems in systems and services, which are documented within the relevant system.● Establish implementation plans for complex change requests or the introduction of new services, evaluation of risks to infrastructure integrity inherent in new implementations, and evaluation of change implementation effectiveness. ● Management of the IT support team, ensuring that all enquiries and requests are responded to efficiently and promptly. ● Manage third-party suppliers, when appropriate, to deliver services.● Analyse business processes to identify alternative solutions and recommend new approaches. ● Ensure continuity of service delivery by taking responsibility for own workload and keeping others informed. Essential Qualifications and Experience: ● Experience of working in a similar role within an educational environment. ● Relevant degree or qualification. ● Previous experience in managing an IT support team. ● Excellent technical knowledge of various hardware and software technologies, including Windows servers, desktop PCs, laptops, mobile devices printers, switches & firewalls, Microsoft Windows, Mac OS and Linux, Microsoft Active Directory and M365.● Impeccable written and verbal communication skills. Apply or call today! Message or submit your CV directly to me. Ravi PatelManaging DirectorGreatFind Recruitment Tel - 07904 015757 Email your application CV to - ravi@greatfindrecruitment.com For our latest vacancies visit - http://www.greatfindrecruitment.com Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/ **APPROVED** Edited July 19, 2022 by Dos_Box
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